Unreliable connection - Can't log-in to router and won't save changes

[moleycoley]

My wired PC connection has been alternating between dead slow then accelerating up and down for about 2 weeks now. I try to log in to the router to check the settings and sometimes it lets me log in, other times i can't at all. Even when i do log in any changes aren't saved and sometimes it restarts and kicks me out. Any suggestions - or do i just need a new router?

[Chris-TalkTalk]

No problem 🙂

[moleycoley]

thank you

[Chris-TalkTalk]

The router will be free, I'll order it now 

Chris

[moleycoley]

yes please. that would be helpful. will the router be free or do i have to pay for it?

[Chris-TalkTalk]

OK, I can send another router to test with, would you like me to arrange this

Thanks

Chris

[moleycoley]

i don't have a landline phone to test it.

[Chris-TalkTalk]

Hi moleycoley,

Line test is passing and router is in sync at 40Mbps. Are you experiencing any problems with your telephone service, is there any noise on the line?

Chris

[moleycoley]

Added it now. Though I don't use the landline number

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle