cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Whit light but no internet connection

Jamwint71
Team Player
Private Message TalkTalk
Message 54 of 54

Hiya, my router has a solid white light but both my devices I use says no internet but they both connect ok! 
do I need a new router? 

James winter
0 Likes
53 REPLIES 53

Message 41 of 54

Hi @Jamwint71 

 

Is the white light showing on the front of the new router?

 

Do any devices connect?

0 Likes

Message 42 of 54

Hiya Karl, my new router arrived today but sadly it’s still saying no internet connection. 
I onow my phone works on Wi-Fi because it connects to other Wi-Fi networks like at work etc. 

I’ve read something about internet interference?? Could this be it?? 
It’s really baffling me. 

James winter
0 Likes

Message 43 of 54

Hi

 

The router has been dispatched.  I've sent you a PM with tracking info.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Message 44 of 54

Hiya Karl, there was a note yesterday on my account saying about an Order with a live date of 28th August. I assume that’s the new router?? 
I’ve looked again this morning and the note has gone. 
can you confirm that the new router has or in the process of being sent please. 

James winter
0 Likes

Message 45 of 54

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Jamwint71
Team Player
Private Message TalkTalk
Message 46 of 54

Thank you Karl & yes I sure will let you know. 

James winter
0 Likes

Message 47 of 54

Hi

 

OK. router should arrive in the next day or two.  Test and then let me know.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Jamwint71
Team Player
Private Message TalkTalk
Message 48 of 54

Aaahhhhhhh thank you so much, I’ll keep my fingers crossed 🤞🤞🤞
My router at the moment is a Sagecom Fast 5364. I’ve had it five years so not sure if it’s got old. 

James winter
0 Likes

Message 49 of 54

Hi

 

OK, I'll get a new router out to you, and we can see if this is the issue.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Jamwint71
Team Player
Private Message TalkTalk
Message 50 of 54

Hiya, no not using wires. 
It stopped working last Friday 23rd so done a line test and there was a fault reported. 
it said that the fault had been cleared this morning but I’ve still got no connection but the whit light is on 

James winter
0 Likes

Message 51 of 54

Hi

 

Line tests are clear, and router is in sync.  Are all your devices using Wi-Fi , do you have any devices wired ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Jamwint71
Team Player
Private Message TalkTalk
Message 52 of 54

Hiya Michelle, yes I just done it 👌

James winter
0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 53 of 54

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

0 Likes