Get expert support with your Fibre connection.
on 28-08-2024 11:14 AM
Hiya, my router has a solid white light but both my devices I use says no internet but they both connect ok!
do I need a new router?
on 02-09-2024 06:42 AM
on 30-08-2024 01:19 PM
Hiya Karl, my new router arrived today but sadly it’s still saying no internet connection.
I onow my phone works on Wi-Fi because it connects to other Wi-Fi networks like at work etc.
I’ve read something about internet interference?? Could this be it??
It’s really baffling me.
on 29-08-2024 09:20 AM
Hi
The router has been dispatched. I've sent you a PM with tracking info.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 29-08-2024 09:15 AM
Hiya Karl, there was a note yesterday on my account saying about an Order with a live date of 28th August. I assume that’s the new router??
I’ve looked again this morning and the note has gone.
can you confirm that the new router has or in the process of being sent please.
on 28-08-2024 12:52 PM
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-08-2024 12:48 PM
Thank you Karl & yes I sure will let you know.
on 28-08-2024 12:33 PM
Hi
OK. router should arrive in the next day or two. Test and then let me know.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-08-2024 12:13 PM
Aaahhhhhhh thank you so much, I’ll keep my fingers crossed 🤞🤞🤞.
My router at the moment is a Sagecom Fast 5364. I’ve had it five years so not sure if it’s got old.
on 28-08-2024 11:51 AM
Hi
OK, I'll get a new router out to you, and we can see if this is the issue.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-08-2024 11:44 AM
Hiya, no not using wires.
It stopped working last Friday 23rd so done a line test and there was a fault reported.
it said that the fault had been cleared this morning but I’ve still got no connection but the whit light is on
on 28-08-2024 11:39 AM
Hi
Line tests are clear, and router is in sync. Are all your devices using Wi-Fi , do you have any devices wired ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-08-2024 11:25 AM
Hiya Michelle, yes I just done it 👌
on 28-08-2024 11:16 AM
Hello,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle