Whit light but no internet connection

[Jamwint71]

Hiya, my router has a solid white light but both my devices I use says no internet but they both connect ok! 
do I need a new router? 

[Debbie-TalkTalk]

Hi @Jamwint71 

Is the white light showing on the front of the new router?

Do any devices connect?

[Jamwint71]

Hiya Karl, my new router arrived today but sadly it’s still saying no internet connection. 
I onow my phone works on Wi-Fi because it connects to other Wi-Fi networks like at work etc. 

I’ve read something about internet interference?? Could this be it?? 
It’s really baffling me. 

[Karl-TalkTalk]

Hi

The router has been dispatched.  I've sent you a PM with tracking info.

Thanks  

Karl. 

[Jamwint71]

Hiya Karl, there was a note yesterday on my account saying about an Order with a live date of 28th August. I assume that’s the new router?? 
I’ve looked again this morning and the note has gone. 
can you confirm that the new router has or in the process of being sent please. 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Jamwint71]

Thank you Karl & yes I sure will let you know. 

[Karl-TalkTalk]

Hi

OK. router should arrive in the next day or two.  Test and then let me know.

Thanks  

Karl. 

[Jamwint71]

Aaahhhhhhh thank you so much, I’ll keep my fingers crossed 🤞🤞🤞. 
My router at the moment is a Sagecom Fast 5364. I’ve had it five years so not sure if it’s got old. 

[Karl-TalkTalk]

Hi

OK, I'll get a new router out to you, and we can see if this is the issue.

Thanks  

Karl. 

[Jamwint71]

Hiya, no not using wires. 
It stopped working last Friday 23rd so done a line test and there was a fault reported. 
it said that the fault had been cleared this morning but I’ve still got no connection but the whit light is on 

[Karl-TalkTalk]

Hi

Line tests are clear, and router is in sync.  Are all your devices using Wi-Fi , do you have any devices wired ?

Thanks  

Karl. 

[Jamwint71]

Hiya Michelle, yes I just done it 👌

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle