Get expert support with your Fibre connection.
on 28-08-2024 11:14 AM
Hiya, my router has a solid white light but both my devices I use says no internet but they both connect ok!
do I need a new router?
on 05-09-2024 10:13 AM
on 05-09-2024 10:11 AM
This is what my phone says…
on 05-09-2024 10:08 AM
Have you tried forgetting the wireless network on the device and then tried re-adding it again?
Michelle
on 05-09-2024 10:05 AM
Hiya, no sadly I don’t have a phone connected.
it’s all just very baffling. I’ve been with TalkTalk for about 6 years and I’ve never had an issue. It’s been so reliable.
on 05-09-2024 09:58 AM
Morning,
Thank you. I've run some more tests on the line which are all clear and the line is showing in sync and authenticated. Do you have a phone connected to the voice service? If so then could you dial 17070 from your home phone and confirm if it reads back your correct telephone number? Please do not post any personal information on the Community.
Thanks
Michelle
on 05-09-2024 09:46 AM
Hi Michelle, yes it’s on now 😃
on 05-09-2024 06:47 AM
Hello,
Would it be possible to turn the router on so we can check from here please?
Thanks
Michelle
on 05-09-2024 12:17 AM
Hiya, yes I’ve turned it off as there’s no point in leaving it on. I keep checking it but still says no internet connection.
this is what it says on my TV & my phone is the same
on 04-09-2024 07:42 AM
Good morning,
Thank you. I've run a few tests on the line now which are clear but it's advising that the router is powered down. Is your router currently switched off?
Thanks
Michelle
on 04-09-2024 12:02 AM
Hi Chris, ooppppps yes I’ve just amended my phone number.
yeah I’ve tried turning off the router for 30 minutes & resetting it but still no change. I turned it off yesterday but forgot to put it back on.
on 03-09-2024 11:40 AM
Hi Jamwint71,
Could you just check the telephone number that you've entered in your community profile, it looks as though there's a digit missing
Line test is passing but showing that router is powered down. Could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 03-09-2024 10:44 AM
Hiya, no sadly I don’t
on 03-09-2024 07:19 AM
Morning,
Do you have a device that you could connect wired to the router to see if this connects please?
Michelle
on 03-09-2024 12:02 AM
Hiya yes solid white light is on and both my devices connect to the Wi-Fi but they say No Internet. TalkTalk have done a line test and they say it’s clear.
I’ve got a technician coming to my property in a couple of weeks, so hopefully he can work out why it’s happening.
I know it’s not my devices because my phone connects to other Wi-Fi networks ok.
on 02-09-2024 06:42 AM
on 30-08-2024 01:19 PM
Hiya Karl, my new router arrived today but sadly it’s still saying no internet connection.
I onow my phone works on Wi-Fi because it connects to other Wi-Fi networks like at work etc.
I’ve read something about internet interference?? Could this be it??
It’s really baffling me.
on 29-08-2024 09:20 AM
Hi
The router has been dispatched. I've sent you a PM with tracking info.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 29-08-2024 09:15 AM
Hiya Karl, there was a note yesterday on my account saying about an Order with a live date of 28th August. I assume that’s the new router??
I’ve looked again this morning and the note has gone.
can you confirm that the new router has or in the process of being sent please.
on 28-08-2024 12:52 PM
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-08-2024 12:48 PM
Thank you Karl & yes I sure will let you know.