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Whit light but no internet connection

Jamwint71
Team Player
Private Message TalkTalk
Message 48 of 48

Hiya, my router has a solid white light but both my devices I use says no internet but they both connect ok! 
do I need a new router? 

James winter
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47 REPLIES 47

Message 21 of 48

Message 22 of 48

IMG_6322.png

This is what my phone says…

James winter
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Message 23 of 48

 

Have you tried forgetting the wireless network on the device and then tried re-adding it again?

 

Michelle

 

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Message 24 of 48

Hiya, no sadly I don’t have a phone connected. 
it’s all just very baffling. I’ve been with TalkTalk for about 6 years and I’ve never had an issue. It’s been so reliable. 

James winter
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Message 25 of 48

Morning,

 

Thank you. I've run some more tests on the line which are all clear and the line is showing in sync and authenticated. Do you have a phone connected to the voice service? If so then could you dial 17070 from your home phone and confirm if it reads back your correct telephone number? Please do not post any personal information on the Community.

 

Thanks

 

Michelle

 

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Message 26 of 48

Hi Michelle, yes it’s on now 😃

James winter
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Message 27 of 48

Hello,

 

Would it be possible to turn the router on so we can check from here please?

 

Thanks

 

Michelle

 

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Message 28 of 48

Hiya, yes I’ve turned it off as there’s no point in leaving it on. I keep checking it but still says no internet connection.

this is what it says on my TV & my phone is the same  

IMG_6321.jpeg

James winter
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Message 29 of 48

Good morning,

 

Thank you. I've run a few tests on the line now which are clear but it's advising that the router is powered down. Is your router currently switched off?

 

Thanks

 

Michelle

 

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Message 30 of 48

Hi Chris, ooppppps yes I’ve just amended my phone number. 
yeah I’ve tried turning off the router for 30 minutes & resetting it but still no change. I turned it off yesterday but forgot to put it back on. 

James winter
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Message 31 of 48

Hi Jamwint71,

 

Could you just check the telephone number that you've entered in your community profile, it looks as though there's a digit missing

 

Line test is passing but showing that router is powered down. Could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest


Chris

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Message 32 of 48

Hiya, no sadly I don’t 

James winter
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Message 33 of 48

Morning,

 

Do you have a device that you could connect wired to the router to see if this connects please?

 

Michelle

 

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Message 34 of 48

Hiya yes solid white light is on and both my devices connect to the Wi-Fi but they say No Internet. TalkTalk have done a line test and they say it’s clear. 
I’ve got a technician coming to my property in a couple of weeks, so hopefully he can work out why it’s happening. 
I know it’s not my devices because my phone connects to other Wi-Fi networks ok. 

James winter
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Message 35 of 48

Hi @Jamwint71 

 

Is the white light showing on the front of the new router?

 

Do any devices connect?

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Message 36 of 48

Hiya Karl, my new router arrived today but sadly it’s still saying no internet connection. 
I onow my phone works on Wi-Fi because it connects to other Wi-Fi networks like at work etc. 

I’ve read something about internet interference?? Could this be it?? 
It’s really baffling me. 

James winter
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Message 37 of 48

Hi

 

The router has been dispatched.  I've sent you a PM with tracking info.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 38 of 48

Hiya Karl, there was a note yesterday on my account saying about an Order with a live date of 28th August. I assume that’s the new router?? 
I’ve looked again this morning and the note has gone. 
can you confirm that the new router has or in the process of being sent please. 

James winter
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Message 39 of 48

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Jamwint71
Team Player
Private Message TalkTalk
Message 40 of 48

Thank you Karl & yes I sure will let you know. 

James winter
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