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Why cant People have the new wifi hub for free ? I pay for full fibre and get 35 mb 🦍

Zendo2019
Participant
Message 12 of 12

Why do i have to pay Β£30 for the new wifi hub when i pay for full fibre broadband 76mb (im only getting 35mb at moment god knows whats going on) me(expert of computer repair since 2000 and i cant cant figure this all out hahahaha buuutttt nnnnooooo sir Β£30 for a router please stop brining out newer better routers talk talk if you not going to share to the ones who pay every month for top internet gosh 

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11 REPLIES 11

Message 1 of 12

Hi Zendo2019

 

Thanks for your reply.

 

Please let us know if you do experience any further issues.

 

Debbie

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Message 2 of 12

hi no need i clicked disconnect on router and switched router off for 35min to make sure and blamo its gone to 6omb back but when seems better thanks for all your help ddo

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Debbie-TalkTalk
Support Team
Message 3 of 12

Hi Zendo2019

 

We can send a replacement HG633 or DSL3782 router via the Community.

 

If you contact our Customer Service Team then they can discuss sending a Wifi Hub.

 

Thanks

 

Debbie

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Message 4 of 12
D-link 3782 it is thanks
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Message 5 of 12

Superrouter d-link dsl sorry cant remmber numbers 

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fr8ys
Community Star
Message 6 of 12

What talktalk router do you have that you have tried?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Message 7 of 12

Ac1900 vr900 its not a talk talk router did put original back in seemed to make the problem worse thanks

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fr8ys
Community Star
Message 8 of 12

Can you confirm the current router you have please?

 

Hopefully an OCE will be able to look at for you Monday or Tuesday.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Message 9 of 12

IMG_20190317_142632.jpg

 

Could you have a look then please on router setting in the pic ive calm down now lol

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Message 10 of 12

 on serious note no i pay for 76mb fibre ive spoke to 3 difftrent staff members of tt and still no luck you side is fine as usual but nevermind life ei

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fr8ys
Community Star
Message 11 of 12

Can you imagine the cost implications of keeping EVERY customer up to date with the latest tech? Any company that did this would be out of business in no time at all.

 

It an economic call and you can't really fault talktalk who are offering existing customers the chance to upgrade at a fraction of the actual cost.

 

If your existing tech is working, then there is not really an issue.

 

If you have an issue with your service then open an issue for the support staff to consider and help rectify. Having said this the new Hub is not the answer to all problems and is not necessarily supplied on request.

 

You do seem to have an issue if you are getting 35mbs and paying for up to 70mbs, so I have escalated to the OCE to look into.

 

Please ensure your phone number is included in your profile as this is the means for identifying your account.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).