Wi-Fi unstable

[PaulPickard]

Hi, I have had unstable and intermittent Wi-Fi Internet for a couple of weeks now, Openreach have checked the line and connection, they say it’s good. I have had a new router and software updates etc (sagecom router). It’s Fibre 65 (unfortunately we don’t have a full fibre connection yet). Still I get unstable Wi-Fi, well it says I have a strong signal but still will not connect to the internet and periodically kicks me off the internet and I usually have to reset or use airplane mode (on and off) to reconnect, and the wired TV is also unpredictable. I have tried to get Wi-Fi Optimisation turned off via live chat but unfortunately they don’t understand what that is? I also have a Wi-Fi extender connected upstairs (this seems to work fine and is pretty stable) however it’s on the 2.4ghz channel and all my other devices are on the 5ghz channel, I don’t seem to be able to change that either. 
any ideas how to get back to having a stable internet connection would be very helpful, I have never had this before with TalkTalk and I feel like I’m running out of options

thanks in advance

Paul

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[PaulPickard]

your live chat customer service is appalling by the way

[Debbie-TalkTalk]

Hi @PaulPickard 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[PaulPickard]

I already have a booster for upstairs and that works fine, I have a strong signal on the router too, i’m being told now it’s the underground line coming to the house, even though openreach checked it and said it was ok? Confused totally!

[Karl-TalkTalk]

Hi

Would you like to try a wifi booster to see if that helps ?

Karl