Wifi optimisation
on 28-09-2024 01:10 PM
Message 85 of 85
Hi, can you turn off the wifi optimisation on our router please? It keeps kicking our phones and tv off the wifi.
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Connection
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Router
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Wifi
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84 REPLIES 84
on 07-10-2024 09:45 AM
Message 61 of 85
Hi @andyrhi
Are you responding to me or @Debbie-TalkTalk ?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 07-10-2024 09:44 AM
Message 62 of 85
Hi Keith, please send the guide, willing to try anything.
We have 2 wifi boosters set up, coverage is good. I can believe there may perhaps be interference but even if we adjust things surely the wifi optimisation will just wreck it again when it decides to do its thing.
In addition, apple products in the house are utterly unaffected.
Wired connections when used have no problems at all.
I've seen you help people on this issue before on the forum, I'd be interested to know your opinion about why this happens with the sagemcom router especially.
Please send the guide, thanks !
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on 07-10-2024 09:40 AM
Message 63 of 85
Yes, please do Debbie. At the moment it looks like we'll be leaving talktalk.
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on 07-10-2024 09:38 AM
Message 64 of 85
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on 07-10-2024 09:33 AM
Message 65 of 85
Hi @andyrhi
@Debbie-TalkTalk has asked me to help you with your WiFi issues, I think that this is most likely WiFi interference or router, booster & device locations.
Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.
However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?
Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.
If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 07-10-2024 09:32 AM
Message 66 of 85
Hi @andyrhi
Alternatively I can pass this to our faults escalation team and ask one of the team to contact you to discuss this further?
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on 07-10-2024 09:27 AM
Message 67 of 85
Hi Debbie, I'm happy to try different things, but we all know it's not going to work - previous posts about thus have shown its an issue with the router. You guys have even told people there's a firmware update coming etc.
So at the moment we're paying talktalk for a service with a known problem that doesn't work properly.
Can you speak to some people at talktalk about how much you'll be knocking off our monthly bill for this please? It's simply not acceptable to offer a service that doesn't work properly.
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07-10-2024 09:13 AM - edited 07-10-2024 09:14 AM
Message 68 of 85
Hi @andyrhi
It's a business decision to not switch WIFI optimisation off anymore.
Our Community Star @KeithFrench offers really good advice on improving wireless performance. Could you help please Keith?
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on 07-10-2024 08:18 AM
Message 69 of 85
It drops on the talktalk tv box and 2 android phones. But not on an iPhone. Doesn't matter how near or far any of these devices are from the router.
Pretty certain it's the wifi optimisation not any dead wifi spots. And from the number of posts on the forums lots of other people have the same problem with this sagemcom router. Why can't the wifi optimisation be turned off anymore? Talktalk did it on request for lots of other people.
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on 07-10-2024 06:38 AM
Message 70 of 85
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on 04-10-2024 02:50 PM
Message 71 of 85
Hi Debbie
Unfortunately it hasn't worked. Still got the same problem.
Can you suggest something else?
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on 04-10-2024 10:03 AM
Message 72 of 85
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on 03-10-2024 11:42 AM
Message 73 of 85
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on 03-10-2024 11:41 AM
Message 74 of 85
Hi Debbie, yes it's arrived. I'll set it up today and let you know tomorrow if it's helped.
Thanks
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on 03-10-2024 11:17 AM
Message 75 of 85
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on 30-09-2024 10:46 AM
Message 76 of 85
Hi Andy
No problem 🙂
Thanks
Debbie
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on 30-09-2024 10:38 AM
Message 77 of 85
Ok, thanks Debbie
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on 30-09-2024 10:34 AM
Message 78 of 85
Hi Andy @andyrhi
The WIFI booster/extender is on its way, please allow 48-72hrs for this to arrive.
Here is a set up guide for this Setting up and positioning your Wi-Fi Booster - TalkTalk Help & Support
Please let us know how the connection compares.
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on 30-09-2024 10:28 AM
Message 79 of 85
Hi Debbie,
Yes please arrange it.
How should I set it up ? And do you think it will help with this problem then?
Thanks
Andy
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on 30-09-2024 10:21 AM
Message 80 of 85
Hi @andyrhi
As we can no longer switch off WIFI optimisation I think we should send a WIFI booster to see how the connection compares.
Would you like me to arrange this?
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