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FIbre Support

Get expert support with your Fibre connection.

"Some exception has occurred. Please contact the administrator" when logging in to my account

swlancaster79
Chatterbox
Private Message

on ‎20-08-2023 10:22 AM

Message 7 of 7

When (trying to) log into my account, all I see is the message "Some exception has occurred. Please contact the administrator." Why is this, and what can be done to fix it?

Thanks and regards,
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6 REPLIES 6

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎21-08-2023 11:40 AM

Message 1 of 7

This is usually Its a browser specific error Have you tried different browser, and also cleared cookies and cache.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎20-08-2023 01:24 PM

Message 2 of 7

@swlancaster79, see here for a more detailed explanation:

 

https://community.talktalk.co.uk/t5/Fibre/Unable-to-Login-to-My-Account/td-p/2985842#M380788

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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swlancaster79
Chatterbox
Private Message
In response to Gliwmaeden2

on ‎20-08-2023 01:18 PM

Message 3 of 7

I've ALWAYS seen "No reported issues", and yet I have just spoken to the tech support people who advised me that it's an ongoing issue due to updates to their customer account pages and user experience. I am still seeing the same message when I try to log in.

 

Thanks and regards,
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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to swlancaster79

‎20-08-2023 01:10 PM - edited ‎20-08-2023 01:18 PM

Message 4 of 7

Now cleared:

 

Screenshot_20230820-131721_Chrome.jpg

 

 

You can find these updates here:

 

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

 

Alerts are often posted in Latest Posts too.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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swlancaster79
Chatterbox
Private Message
In response to Gliwmaeden2

on ‎20-08-2023 12:42 PM

Message 5 of 7

Where do I see this?

Thanks and regards,
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎20-08-2023 11:22 AM

Message 6 of 7

While they think the nation is watching football, they've started some maintenance of My Account, @swlancaster79.

 

Ongoing till whenever..... check the Service Status Dashboard:

Screenshot_20230820-111909_Chrome.jpg

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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