"Some exception has occurred. Please contact the administrator" when logging in to my account

[swlancaster79]

When (trying to) log into my account, all I see is the message "Some exception has occurred. Please contact the administrator." Why is this, and what can be done to fix it?

[Arne-TalkTalk]

This is usually Its a browser specific error Have you tried different browser, and also cleared cookies and cache.

[Gliwmaeden2]

@swlancaster79, see here for a more detailed explanation:

https://community.talktalk.co.uk/t5/Fibre/Unable-to-Login-to-My-Account/td-p/2985842#M380788

[swlancaster79]

I've ALWAYS seen "No reported issues", and yet I have just spoken to the tech support people who advised me that it's an ongoing issue due to updates to their customer account pages and user experience. I am still seeing the same message when I try to log in.

[Gliwmaeden2]

Now cleared:

 

 

You can find these updates here:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Alerts are often posted in Latest Posts too.

[swlancaster79]

Where do I see this?

[Gliwmaeden2]

While they think the nation is watching football, they've started some maintenance of My Account, @swlancaster79.

Ongoing till whenever..... check the Service Status Dashboard: