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on 14-02-2024 07:48 PM
I have recently been sent a new router. Since upgrading to the new router and full fibre, I am no longer able to connect with my robot hoover as apparently this requires a 2.4GHz connection (rather than a 5GHz one).
Is the router that I have been sent dual band?
And if so, is there a way that I can join to the 2.4GHz connection in order to connect with my hoover?
Many thanks
on 15-02-2024 08:24 AM
Hi
our help article here will show you how to log in and navigate to the Wi-Fi settings :
Change your wireless channel - TalkTalk Help & Support
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 15-02-2024 08:21 AM
How do I log into the router? How to I separate them into 2 separate Wi-Fi channels?
thank you
on 15-02-2024 06:16 AM
Hi
All our routers are dual band with both 2.4 and 5Ghz Wi-Fi
If you have a device that is having difficulty connecting you can log into the router and separate the 2 Wi-Fi channels by giving them separate names, something like Home2 and Home5 so you can tell the difference between the 2 channels when trying to connect.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.