FULL FIBRE WITH DIGITAL VOICE ADAPTOR

[Sparta]

I have had Full Fibre installed but the Openreach engineer was unable to fit their modem in my preferred location. Consequently the WiFi signal only reaches less than a third of my property which is extremely disappointing.

Additionally, the DVA for my landline telephone, which I need, is not in a convenient location. 

I am in discussion with Talktalk regarding how to overcome the WiFi issues but is there a home telephone that can connect remotely with the DVA?

[Chris-TalkTalk]

That's great news Sparta, thanks for letting me know

Chris

[Sparta]

Hi Chris

At 12.19pm I received a Talktalk email welcoming me to FF150.

My new package is now showing in ' my account'.

My phone is now working.

Not sure if the problem was technical or an account glitch but I was without a phone service for 7 days.

I am speaking to one of your technical guys at Manchester regarding the poor eero WiFi coverage so I won't trouble you with that one at the moment 

Thanks for your assistance.

[Chris-TalkTalk]

OK thanks. Could you try the following please:

Plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal. Please let us know how you get on

Thanks

Chris

[Sparta]

Thanks Chris.

Problem is still there - not able to make or receive calls even though the phone rings.

Still showing as an outstanding fault on my account since the 26th.

Account still showing previous package. Has not been updated to FF 150 as yet.

[Chris-TalkTalk]

Hi Sparta,

How are you getting on, has this been resolved now or are you still experiencing problems?

chris

[Sparta]

Thanks for that link.

Hopefully, it will be resolved early next week. 

[Gliwmaeden2]

Eventually you could leave, if Talktalk is unable to resolve this, without penalty but you must give it far longer than this, @Sparta. 

There is an auto-compensation service that will be triggered after a number of days if the fault continues:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Chris-talktalk won't be back before Tuesday. Some staff are back on the Bank Holiday and may reply then. 

Staff don't provide cover on the forum over the weekend. 

[Sparta]

Spent over an hour last night on 'chat' with various agents.

It was a 360 degree conversation - technical to account set up back to technical and finally back to account set up who tell me my FF 150 package has not been activated despite it working intermittently on Wednesday/ Thursday !!

I presume if Talktalk are unable to rectify the problems I can cancel without penalty?

[Sparta]

Hi Chris 

Contact details are now on Profile.

Thanks

[Chris-TalkTalk]

OK, thanks for trying that. Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Sparta]

Turned power supply back on.

Outgoing calls are 'engaged', when they are not.

Incoming calls receive this message at the caller end: Sorry the person you're calling cannot take your call.......

The phones connected to the DVA do not ring now. They did previously!

[Chris-TalkTalk]

OK thanks 🙂

[Sparta]

Thanks for getting back to me so promptly.

As suggested I've turned everything off.

I'll report back later this afternoon.

Thanks.

[Chris-TalkTalk]

Hi Sparta,

Can you switch the DVA, eero and ONT off for 30 minutes then switch back on and retest. Please let us know if this resolves the problem

Thanks

Chris

[Sparta]

Well the line has gone down again - phone connected to DVA and phone rings but you can't hear the caller.

Likewise you can dial a number, it rings but you or the person you're calling can't hear you.

My changeover to Full Fibre is becoming a big inconvenience - poor WiFi coverage and a home telephone that's not working.

[Karl-TalkTalk]

Hi

Or use a wireless base station.

Karl.

[Sparta]

Ferguson / Karl, thanks for that.

I guess there is no need to develop a home phone that would provide a remote feature when most people just use their mobile.

[Karl-TalkTalk]

Hi

The advice from ferguson is spot on, the handset must connect directly to the DVA adapter and cannot be connected remotely.

Karl.

[ferguson]

The phone has to be directly connected to the DVA. Two thoughts.

First, you could connect your router and the accompanying DVA anywhere you choose pretty much as long as you have a sufficient length of suitable Ethernet cable to connect to the ONT. That may of course be impractical.

Second, if you get a multiple DECT handset package your main unit will still be stuck wherever the router is, but additional handsets can be sited anywhere you have a convenient power socket.