Is it possible to get another Eero Pro 6 or is there another way of extending the Wi-Fi signal?

[Woody179!]

Hi,

I have just had a EV charger fitted and it needs to communicate with my network, unfortunately even though both my current Eero Pro 6's are located in the middle of the house (one on ground floor, other on first floor) the signal is to weak next to the charger - as advised by the installers. I have a plug in Wi-Fi extender but don't seem to be able to get this to work with the Eero for some reason.

I have tried different locations for the Eero's I have but I just end up with connection problems in the rest of the house.

Thanks,

[siphosethu-TT]

Fantastic news, wish you and everyone who helped a wonderful day today. Thanks

[Woody179!]

Hi @siphosethu-TT , yes I can confirm that the extra Eero has solved the problem. Thank you to everyone that helped.

[siphosethu-TT]

Hi there Woody179!, please confirm if you still need any assistance. Thanks 😇

[KeithFrench]

Hi @Woody179! 

When you add, delete or replace eeros, remember that the wireless speed normally takes at least 12 to 24 hours to reach its peak.

[Woody179!]

I received the new Eero on Friday and will be installing it later today, will let you know if this cures the problem.

[Karl-TalkTalk]

Hi,

No charge, the email is a system generated one.

Thanks  

Karl. 

[Woody179!]

Thanks @KeithFrench  and @Karl-TalkTalk ,

Your help has been really appreciated.

@Karl-TalkTalk , I presume the email I have received is a standard one and there will not be a one-off charge of £129?

[Karl-TalkTalk · Accepted solution]

Hi

An eero pro 6 has been ordered for @Woody179! 

Thanks  

Karl. 

[KeithFrench]

This customer is in need of a third eero Pro 6 due to signal strength issues that I have proven by my analysis. He has Openreach FF900 & Total Home WiFi, please can you send one to him?

[Woody179!]

Hi @KeithFrench 

Your correct, I was at the back of the EV charger, there is just a single brick wall between the charger (outside) and the laptop at this point. My full Fibre 900 was installed by Openreach.

Thanks for all your help, it is much appreciated.

[KeithFrench]

Hi @Woody179! 

I have had a quick look at this and assuming your laptop was near the EV Charger, only the 5GHz high band would stand any chance of working. However, the signal strength is very low on that channel (106). Who provided your Full Fibre, Openreach or CityFibre, as Total Home WiFi is only supported with Openreach currently?

[KeithFrench]

Thanks @Woody179! I will try & look at it later today.

[KeithFrench]

Hi @Woody179! 

Can you please send the password to me via a PM?

[Woody179!]

Hi @KeithFrench 

I've attached the zip file.

[ferguson]

@Woody179! 

Just to add, TalkTalk will provide up to three eeros Pro 6 if you have Fibre 900 with their Total Home WiFi offer. Contact them directly, explain your issue and they will quickly get one on its way. 

[KeithFrench]

No problem @Woody179! if you would like to get me screenshots from your Wi-Fi analyser near to this EV charger.

[Woody179!]

Hi @KeithFrench ,

Yes, I would appreciate your help, we did chat back in October 2024 when I couldn't get a decent speed on my laptop and you resolved this by asking me to relocate the eero devices to the centre of the house (one downstairs and one upstairs) which they are now.  The new problem has occured because I am trying to add an EV charger to my Wi-Fi network and the installer has deemed the Wi-Fi quality next to the charger to be too low. The house I live in was built 25 years ago and may have foil lined insulation which could be causing the problem, I can get a connection at one end of the garage but not at the other side where the charger is. The charger will only connect on the 2.4 GHz band and when we tried the connection I turned the 5GHz band off via the Eero app.

The link below is the thread you helped me with in October 24.

Solved: Message for KeithFrench - TalkTalk Help & Support

I would appreciate your help again.

Thanks,

Paul

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes, as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.