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5 hours ago - last edited 5 hours ago
Hello,
Over the past few days, I’ve been experiencing connectivity issues with my TalkTalk router, which has prevented me from accessing the internet. I was informed that my old router might be the cause and was sent a replacement, which I set up last night. However, since then, I've only been able to stay connected for 30-60 minutes before the connection drops (white light remains).
Today, I’ve spoken with three TalkTalk assistants who have performed a full reset and tested the line, but after each reset, the connection lasts only 20 minutes to an hour before failing again.
Could you please assist in resolving this ongoing issue?
Thanks
35 minutes ago
I’ve got the same problem! Did u fix it? It all working now?
4 hours ago
No worries, the support team should pick this up tomorrow.
4 hours ago
Thanks for reminding me to do that!
4 hours ago
I've never seen a red alarm light appear.
4 hours ago
4 hours ago - last edited 4 hours ago
Just to clarify you have never seen the red Alarm light illuminate when you are having these issues?
4 hours ago
All three remain on.
4 hours ago
When you lose connection which lights do you see on the ONT?