PS4 won't connect to wifi

[Rachy_lou]

Hi, since upgrading to full fibre I have had nothing but problems. Now my daughters playstation won't connect to the WiFi which is obvs the end of the world 🙈

I've seen a few people having the same issue but nothing to resolve it, anyone got any ideas please? 

I've already changed the home safe settings on the eero app

 

[Karl-TalkTalk]

Hi

The Eero does not have a pin hole reset and is done through an app.

Karl.

[tayor93]

I had a similar problem a few months back. You could try and reset your router by using a pin in the reset hole for about 10 seconds That fixed the problem for me. Warning though if you have changed your password it will reset it back to default

[Karl-TalkTalk]

Hi

I've ordered the replacement EERO for you.

Regards,

Karl. 

[Rachy_lou]

Hi, I've added both of those to my profile 

[Karl-TalkTalk]

Hi

Could you add your home phone number or account number to your 'Community Profile' rather than the mobile, so I can locate your account and dispatch the router.

Thanks  

Karl. 

[Rachy_lou]

Yes please. We've tried the PS4 at a neighbours and it works fine there 

[Debbie-TalkTalk]

Hi Rachy_lou

Would you like me to send a replacement eero for testing?

[Rachy_lou]

Hi, yes I've been through all that 

[Debbie-TalkTalk]

Hi Rachy_lou

Thanks for your reply. Have you had a look at the below help pages for help with wireless issues?

Problems connecting a device to eero - TalkTalk Help & Support

eero Support | Future Fibre | TalkTalk Help & Support

[Rachy_lou]

There's been some issues with my daughter's iphone too 

[Debbie-TalkTalk]

Hi Rachy_lou

I'm sorry to hear this.

Are any other wireless devices experiencing issues or only the PS4?