PS4 won't connect to wifi
on β10-10-2023 12:08 AM
Message 12 of 12
Hi, since upgrading to full fibre I have had nothing but problems. Now my daughters playstation won't connect to the WiFi which is obvs the end of the world π
I've seen a few people having the same issue but nothing to resolve it, anyone got any ideas please?
I've already changed the home safe settings on the eero app
β
Rachael
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Connection
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Gaming
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Wifi
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11 REPLIES 11
on β19-10-2023 01:02 PM
Message 1 of 12
Hi
The Eero does not have a pin hole reset and is done through an app.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on β19-10-2023 12:29 PM
Message 2 of 12
I had a similar problem a few months back. You could try and reset your router by using a pin in the reset hole for about 10 seconds That fixed the problem for me. Warning though if you have changed your password it will reset it back to default
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on β19-10-2023 09:15 AM
Message 3 of 12
Hi
I've ordered the replacement EERO for you.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on β19-10-2023 09:09 AM
Message 4 of 12
Hi, I've added both of those to my profile
Rachael
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on β19-10-2023 06:40 AM
Message 5 of 12
Hi
Could you add your home phone number or account number to your 'Community Profile' rather than the mobile, so I can locate your account and dispatch the router.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on β18-10-2023 06:12 PM
Message 6 of 12
Yes please. We've tried the PS4 at a neighbours and it works fine there
Rachael
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on β16-10-2023 08:17 AM
Message 7 of 12
Hi Rachy_lou
Would you like me to send a replacement eero for testing?
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on β15-10-2023 12:28 AM
Message 8 of 12
Hi, yes I've been through all that
Rachael
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on β10-10-2023 12:09 PM
Message 9 of 12
Hi Rachy_lou
Thanks for your reply. Have you had a look at the below help pages for help with wireless issues?
Problems connecting a device to eero - TalkTalk Help & Support
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on β10-10-2023 11:12 AM
Message 10 of 12
There's been some issues with my daughter's iphone too
Rachael
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on β10-10-2023 08:20 AM
Message 11 of 12
Hi Rachy_lou
I'm sorry to hear this.
Are any other wireless devices experiencing issues or only the PS4?
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