Router won't turn on
on 18-10-2024 09:33 AM
Message 15 of 15
Good morning
I woke up this morning to find that my wifi router is off and won't turn back on. I'm not sure if it's a problem with the power supply or the router itself.
Are you able to assist me with resolving this?
Kind regards
Craig
Labels:
- Labels:
-
Router
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
14 REPLIES 14
on 21-10-2024 08:55 AM
Message 1 of 15
Has the router arrived ok, and did this help ?
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 10:27 AM
Message 2 of 15
Hi Craig @craigndavies
No problem 🙂
I've ordered the router now, please allow 48hrs for this to arrive.
Please let us know how you get on.
Thanks
Debbie
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 10:20 AM
Message 3 of 15
Hi Debbie. OK yes please could you place the order now.
Many thanks for your and Michelle's help with this.
Kind regards
Craig
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 10:13 AM
Message 4 of 15
If I order this now, we usually advise 48hrs for delivery.
Would you like me to order the router today or wait until Monday morning and then order then?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 10:11 AM
Message 5 of 15
Thanks Michelle - yes a replacement router would be ideal. Would it be possible for it only to be delivered sometime from Monday 21 October onwards?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 10:09 AM
Message 6 of 15
Hi Craig,
Thanks for confirming. Are you happy for us to send you a replacement router?
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 10:07 AM
Message 7 of 15
No, the LOS light is off. The power light and the PON light are on.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 10:05 AM
Message 8 of 15
Hi,
The LOS light on the ONT is not on is it?
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 09:57 AM
Message 9 of 15
I've double-checked the cables from the ONT box to the router - and jiggled them about a bit - and they all seem fine. It might be worth running a test on the line again just to make sure?
There are two green lights on the ONT box, but no light at all on the router.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 09:52 AM
Message 10 of 15
Hello,
Thank you. I've run a test on your line now which has asked us to check that all the cables from the ONT to the router are all connected securely. If you've already tried this then please let us know and we can send a replacement router for testing purposes. Are the lights ok on the ONT box?
Thanks
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 09:43 AM
Message 11 of 15
Thanks Michelle - I've updated my community profile to include my account number.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 09:41 AM
Message 12 of 15
Hi Craig,
Thanks, apologies could you also add your account number too please in your Community Profile.
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 09:39 AM
Message 13 of 15
Hi Michelle.
Thank you for your reply.
I've updated my profile accordingly.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 09:35 AM
Message 14 of 15
Morning Craig,
Sorry to hear this and we can look into this for you.
Can you please update your community profile to include your:
- Name
- TalkTalk Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content