cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Turn off Wi-Fi optimisation

kirkyboy4
Popular Poster
Private Message TalkTalk
Message 34 of 34

Hi, I have set the SSID channel manually for the 2.4Ghz and the 5Ghz channels. However, this randomly changes at random intervals throughout the day, when looking at the router logs I can see that ‘channel hopping’ has been initiated remotely some how which changes the channel, despite being manually being configured by me.

 

This causes connectivity issues and results in online gaming sessions disconnecting mid game etc.

 

I would be grateful for any help in resolving this.

K McClelland
0 Likes
33 REPLIES 33

Message 21 of 34

1000064452.jpg

why escalated if you can turn this off? Did so in Jan. Thanks. Is there an actual tech support team I can phone, going back and forward on community forums is madness.

K McClelland
0 Likes

Message 22 of 34

Hi kirkyboy4

 

Thanks for your reply.

 

I've asked our faults escalation team to take a look at this. The team may contact you directly to discuss this further.

 

Debbie

0 Likes

Message 23 of 34

Yes, if I was to set my hub to channel 100 or 104 before I went to bed by the time I woke up the channel will have changed back to 36/40/44/48.

 

I googled that and someone on Reddit had advised that this is something called Wi-Fi optimisation built into TalkTalk hubs, so I want that switched off so that stops happening?

K McClelland
0 Likes

Message 24 of 34

Hi kirkyboy4

 

Thanks for your reply.

 

Your router has the latest firmware version.

 

Just to confirm, the issue is when you change your wireless channels to your preferred channels, it then changes back again?

0 Likes

Message 25 of 34

Hello after restarting my router I am still seeing through the night in the logs "channel hopping was initiated automatically/manually", its not been as bad recently but still happening by itself, can someone also check my Router settings to make sure I've got things configured correctly and that I am running the most recent firmware/software for the hub? Ill paste some device info below.

 

Hardware Version: FAST5464 2.00

Software Version: SG4K100174

GUI Version: 5.100.1

System Up Time: 6d 00h25m20s

 

For the hub DNS, should I have the Static DNS Server Configuration filled in with TalkTalk primary & secondary DNS values or should I leave that blank to use the default settings, then within Internet Connectivity under "DNS IPV4" i have it set to obtain DNS automatically and its pre filled talktalk dns, is this the best way to have this configured?

K McClelland
0 Likes

Message 26 of 34

Hi @kirkyboy4 

 

If you do experience any further issues then please post back on this thread and let us know.

 

Thanks

 

Debbie

0 Likes

Message 27 of 34

Morning,

 

@kirkyboy4  How are you getting on?

 

Thanks

 

Michelle

 

0 Likes

Message 29 of 34

Hi kirkyboy4

 

Our Devices Team have asked if you can reboot the router and retest to see if you are still having issues with the wireless channels?

0 Likes

Message 30 of 34

Hi kirkyboy4

 

Thanks for updating your Community Profile.

 

Our Devices Team are just taking a look at this now and I will post back as soon as I have further information.

 

Debbie

0 Likes

kirkyboy4
Popular Poster
Private Message TalkTalk
Message 31 of 34

Hello, I've updated my community profile, got the badge for 100%, do you need any information from my router? I have the TalkTalk WIFI HUB 2.

K McClelland
0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 32 of 34

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

0 Likes

ferguson
Community Star
Private Message TalkTalk
Message 33 of 34

I am assuming you have a Sagemcom WiFi Hub? Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.

 

0 Likes