Get help with your TalkTalk landline and calling features.
Tuesday
Hi, I have tried to check on open case for landline. it says fixed on 4/11/2024.
Fault still same but I cannot run connection test as case is open? which is correct . fault still exists, and cannot reach anyone in chat. Phone no use as I have hearing problems. Anyone assist. Thanks. (needed a rant)
31 minutes ago
Thanks 🙂
Chris, Community Team
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32 minutes ago
Thanks Chris, will do.
2 hours ago
Hi newboy,
I've booked the first available appointment as requested - November 18 2024, AM - please let us know how you get on
Chris
Chris, Community Team
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5 hours ago
Hi, 20th and 27th of this month, not available.
Thanks.
5 hours ago
Hi @newboy
Thanks for your reply.
Are there any specific days you aren't available for an engineer? I can then book the first available visit based upon your availability.
Debbie
6 hours ago
.Hi Debbie,
I am available most am, some pm this month.
Thanks.
9 hours ago
Morning newboy
I can arrange the Openreach engineer visit for you.
Please can you provide your availability for this visit AM and PM?
Can you also confirm potential Engineer charges
Thanks
Debbie
yesterday
Hi Chris,
yes please. I cannot think of what to try next, so need someone to look at my setup.
yesterday
OK thanks. to investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you
Chris
Chris, Community Team
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yesterday - last edited yesterday
Hi Chris,
Yes tried in test socket. I have two sockets.
thanks.
yesterday
Hi newboy,
Did you try with the telephone connected to the test socket (the socket under the master socket faceplate)?
How many telephone sockets do you have in your home?
Chris
Chris, Community Team
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Tuesday
Hi Karl,
I have tried an old corded phone I had ,same result. also tried in master socket, slightly better but still crackly.
Thanks
Tuesday
Hi
OK, before we look to arrange an engineer, just a couple of quick questions.
Have you tested another handset to rule out a fault with this, or tested it at a friends or neighbours so you are sure this is working correctly ?
Have you tested directly at the master socket of 'Test Socket' if you have one ?
Thanks
Karl.
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Tuesday
Hi Debbie, Thanks for reply,
No, I do not have a no dial tone fault. It is just very noisy, crackles a lot.
I am hard of hearing as it is, this just makes it impossible.
Tuesday - last edited Tuesday