Land line

[newboy]

Hi, I have tried to check on open case for landline. it says fixed on 4/11/2024.

Fault still same but I cannot run connection test as case is open?  which is correct . fault still exists, and cannot reach anyone in chat. Phone no use as I have hearing problems. Anyone assist. Thanks. (needed a rant)

[Chris-TalkTalk]

Thanks 🙂

[newboy]

Thanks Chris, will do.

[Chris-TalkTalk]

Hi newboy,

I've booked the first available appointment as requested - November 18 2024, AM - please let us know how you get on

Chris

[newboy]

Hi,  20th and 27th of this month, not available.

Thanks.

[Debbie-TalkTalk]

Hi @newboy 

Thanks for your reply.

Are there any specific days you aren't available for an engineer? I can then book the first available visit based upon your availability.

Debbie

[newboy]

.Hi Debbie,

I am available most am, some pm this month.

 Thanks.

[Debbie-TalkTalk]

Morning newboy

I can arrange the Openreach engineer visit for you.

Please can you provide your availability for this visit AM and PM?

Can you also confirm potential Engineer charges

Thanks

Debbie

[newboy]

Hi Chris,

yes please. I cannot think  of what to try next, so need someone to look at my setup.

[Chris-TalkTalk]

OK thanks. to investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you

Chris

[newboy]

Hi Chris,

 Yes tried in test socket.  I have two sockets.

thanks.

[Chris-TalkTalk]

Hi newboy,

Did you try with the telephone connected to the test socket (the socket under the master socket faceplate)? 

How many telephone sockets do you have in your home?

Chris

[newboy]

Hi Karl,

I have tried an old corded phone I had ,same result. also tried in master socket,  slightly better but still crackly.

Thanks

[Karl-TalkTalk]

Hi

OK, before we look to arrange an engineer, just a couple of quick questions. 

Have you tested another handset to rule out a fault with this, or tested it at a friends or neighbours so you are sure this is working correctly ?

Have you tested directly at the master socket of 'Test Socket' if you have one ?

Thanks  

Karl. 

[newboy]

Hi Debbie,  Thanks for reply, 

No, I do not have a no dial tone fault.  It is just very noisy,  crackles a lot. 

I am hard of hearing as it is, this just makes it impossible.

[Debbie-TalkTalk]

Hi @newboy 

I'm really sorry about this.

The line tests are clear. Do you have a no dial tone fault?