Landline dead and speed on internet dropped from 36mbps to 10mbps.

[Redder]

Having had speed issues in November 2024, I now have a dead landline and internet speed dropped again from 36mbps to 10mbps. Tried webchat and answered all the questions and was promised engineer, however, engineer apparently fixed issue several days ago which is odd as nothing has changed - still no landline a week later and nowhere near guaranteed speed. Raised complaint on webchat and was left hanging with no further response to my question of when openreach are going to fix the issue. Was told I could ring them myself!   I pay talktalk for a service!

So frustrated with this company, very stressful.

[Arne-TalkTalk]

Auto compensation will take 30 days after the fault is resolved. 

[Redder]

Problem is resolved but I'm waiting for the promised compensation to show on my account.

[Chris-TalkTalk]

Thanks 🙂

[Redder]

Will do thanks

[Chris-TalkTalk]

OK, please let us know how you get on

Chris

[Redder]

I'm waiting for another engineer to come this morning. Total loss of service since last engineer.

[Chris-TalkTalk]

Hi Redder,

How are you getting on, has anything changed since your last post?

Chris

[Redder]

I've just received a text and email saying the fault is resolved.  The fault is not resolved   it's worse. I now have no landline and no wifi either. 

[Michelle-TalkTalk]

Good morning,

We've received an update from Openreach to advise that an engineer will be investigating the fault today.

Thanks

Michelle

[Redder]

Thank you 

[Michelle-TalkTalk]

Good afternoon,

No additional update as yet. I'll continue to monitor the fault.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I can see that the fault has been raised to Openreach for investigation. I'll re-check the fault later on today to see if we've received an update for you.

Thanks

Michelle