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Landline not Working

sdowdin1
Chatterbox
Message 16 of 16

Hi Guys

Since about 4.30pm yesterday (23/3/22) my landline has not been working. I noticed a message suddenly appear on all 3 of my housephones saying "Please Check Phone Connection", when I checked there was no dialing tone. I also rang the housephone, and the caller hears the call tone, but the housephone does not ring.

The internet is working okay using the same connection coming into the house. 

I have been through your checklist and even plugged into the Test connection and still have the same issue.

Could somebody check the line for me please.

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15 REPLIES 15

Message 1 of 16

Hi sdowdin1

 

I'm so glad to hear this, thanks for letting us know 🙂

 

Debbie

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Message 2 of 16

My Landline is now working. many thanks for your help and for following it up.

Message 3 of 16

Hi sdowdin1

 

The engineer is due to investigate this fault again today. I will check on this again later this afternoon for updates.

 

Thanks

 

Debbie

Message 4 of 16

Hi sdowdin1

 

No updates have been provided by Openreach so far today but I will continue to monitor this.

 

Thanks

 

Debbie

Message 5 of 16

Hi sdowdin1

 

Openreach have now advised that an engineer should be investigating this fault on 29 Mar-22.

 

I will continue to monitor for additional updates.

 

Thanks

Message 6 of 16

Hi sdowdin1

 

You're welcome 🙂

 

I will keep you updated as soon as I receive any further updates.

 

Thanks

 

Debbie

Message 7 of 16

Thanks for your help

Message 8 of 16

Hi sdowdin1

 

Thanks for updating your Community Profile 🙂

 

I've completed a line test which has detected a potential line fault so I have escalated this over to Openreach to be investigated by a line engineer.

 

We should receive further updates from Openreach within the next 48-72hrs. I will also continue to monitor for additional updates.

 

Thanks

 

Debbie

Message 9 of 16

Profile updated

Message 10 of 16

Thanks for the information.

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sdowdin1
Chatterbox
Message 11 of 16

Debbie - Profile updated

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Debbie-TalkTalk
Support Team
Message 12 of 16

Hi sdowdin1

 

Please can you add your TalkTalk landline number to your Community Profile, I can then run some line tests.

 

Thanks

 

Debbie

Gliwmaeden2
Community Star
Message 13 of 16

The link should have been there, @sdowdin1 .

 

The page should look like this:

 

Screenshot_20220324-104134_Firefox.jpg

If the blue button didn't show, you need to disable ad blockers from your browser settings and ensure that pop ups are allowed. Sometimes it works automatically in a different browser. 

 

It's a common problem,  unfortunately. They'll be live again from 9am.

 

Or, as you say, staff may pick this up soon enough. 

 

For complete loss of service, after allowing for the minimum period for repair, there is an automatic compensation scheme in place:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

It would come through c 30 days after the fault is sorted, if it applies in your case.

Gliwmaeden2, a fellow customer.

sdowdin1
Chatterbox
Message 14 of 16

Thanks for the info Gliwmaeden2. I just went to that link and there is no link to "Live Chat". I see the phone number, but as you say it may be expensive to phone via my mobile. I'll wait until tomorrow and see if anyone replies.

Gliwmaeden2
Community Star
Message 15 of 16

Staff on here are probably finished for the day, @sdowdin1.

 

Try logging the fault via Chat:

 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

 

Or phone if you have enough mobile minutes.

Gliwmaeden2, a fellow customer.
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