Landline problem

[fitchett2406]

Broadband is fine, but can't use landline. Get the message that says you have looked into it, but can't ID the problem. Then we get link to bot that doesn't understand response.

Please could you get Openreach to look into this? Thank you.

[Karl-TalkTalk]

Hi

These links may be helpful

I can't make or receive calls - TalkTalk Help & Support

How to connect to your test socket - YouTube

Thanks  

Karl. 

[fitchett2406]

you sent us a text asking us to check our in-home set up. Link was talktalk.co.uk/yoursetup which wasn't found

[Debbie-TalkTalk]

Hi fitchett2406

Thanks for your reply. I'm glad to hear that the connection is ok.

Which link do you mean?

[fitchett2406]

Seems to be okay at the moment, thanks. Tried to follow the yoursetup link you sent us, but it doesn't work!

[Debbie-TalkTalk]

Hi fitchett2406

Just to confirm, has this fault been resolved?

[Debbie-TalkTalk]

Hi @fitchett2406 

Openreach have now closed the fault as resolved - Fault was at the cabinet.

Is everything working ok now?

[Debbie-TalkTalk]

Hi fitchett2406

The fault has been assigned to a line engineer this morning, we should hopefully have additional updates later this afternoon.

Thanks

Debbie

[Debbie-TalkTalk]

Hi fitchett2406

This fault is still with the Openreach line engineers, there are no additional updates at the moment.

I will continue to monitor for further updates.

Thanks

Debbie

[Debbie-TalkTalk]

Hi fitchett2406

I'm really sorry to hear this.

I've escalated this straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates.

Thanks

[Indevar]

I've got the same problem and can't get any sense out of the web site. I'm sorry i stuck with Talk Talk!

[ferguson]

The support team here will be happy to help, but bear in mind that they won't be back online until Monday. In the meantime, you can try the normal contact channels:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529