Huawei YVBox DN372T "carked" on Xmas day!

[Steamywee]

Hope everyone has had a happy Christmas and hope no one was on Santa's naughty list!

Looking for some advice with a replacement box.

I managed to limp through until 25th with my YV Box when it finally kept losing the will to live!

Just grovelling on the floor to set the new box up was more exercise than these old bones are used to, but I considered it a small price for reliability!

After jumping through all the set-up hoops, I failed at the last one, ...on several occasions today!

Update Software!

It shows the dancing dots for fully 5 minutes, then says "Installing 63% complete", rising over the next 5 minutes to around 78% and then declares it is unable to update, suggesting I contact support.youview.com. which is no help!

If it's helpful, the current info on the box's  "update page" shows as follows:-

Last Check: 26 Dec 2024

Last Check Players/Apps: Never

Component: 3.2.108 (b020f4)

Mfg. Software: 72.44.167

Platform Config: 3849

ISP Config: 0

Can anyone offer some wisdom?

As it currently stands, the things I notice which are not as the deceased box are:

Pressing MENU, I can no longer access Settings in the top right corner, I must I must click across the bottom options to access it.

A minor irritation which just indicates that it's evidently using an older version of its firmware than that on my dead box despite being a newer unit!

Not sure if it's related, but having re-set and re-paired my Remote control to be able to access both TV and Box with it, I find that despite being able to switch between the two sources, the remote is severely curtailed in its usefulness, with the TV,  just being able to control Volume and precious little else.

I can't say for certain that it ever did much more as I generally don't use the TV Tuner unless in emergency,.. like now!

Hope someone has some pearls of wisdom! 😁

[Karl-TalkTalk]

Hi

The boxes are no longer supported or offered, and TalkTalk can only offer the TV HUB now.

Karl.

[Steamywee]

Hi Karl,

Not sure just when I received this box, but it can't be as far back as 2017, more like 2020 or even more recently!

Upshot is that the box was evidently faulty when sent to me and is only now revealing the fact as it's only been powered up since Dec 25th 2024 when it couldn't update!

What can YV offer to put this right?

They can't just send out faulty boxes and expect it not to come back and bite them, can they? 🤨

[Karl-TalkTalk]

Hi

Reply from youview was : 

YV has hosted many releases after 2017 and the last CDS release we have hosted for this device variant is 72.48.91 in March 2020.

So, the device here is trying to get the latest s/w, however due to Hardware issue or for some other reason it’s failing at 78%.

Thanks  

Karl. 

[Steamywee]

Thanks Karl,

I hope they can arrange for the update to be applied, It obviously exists, as the expired box was running it!

Seems a shame to consign it to landfill when just one update could see it probably outlasting me!😁

[Karl-TalkTalk]

Hi

The software cannot be made available by any other means than over the current system.

YouView are telling us there is no update available.  I will reply to our devices teams yo ask why the box is saying there is , and it is stopping at 70%

Karl.

[Steamywee]

Thanks Karl, but that doesn't make sense!

The box actually shows that it has downloaded 78% of an update which it advised was available!

Hardly surprising, as the "old" box was running newer software that which this replacement has, when it finally expired!

It is obvious that this box is NOT running the latest software, especially as it has detected the update which is denied that would bring it up to the same standard as the expired one!

This seems to me to be "Planned Obsolescence" in action which is disgraceful!

The solution you offer as an "upgrade" is in fact a "downgrade" as the current "hub" which will not record at all is not an option I would consider.

Please can you ask them if the missing update file could be made available for me to download to a USB stick and possibly update the box  "manually" via its USB socket myself?

Not sure if that is possible but the socket exists for that reason, so maybe they could redeem their "not so green" reputation! 🤑 😄

Thanks,

Geoff.

[Karl-TalkTalk]

Hi

YouView have got back and advise there is no software update available at the moment and your box is on the latest version.

Our devices teams advise that as the box itself is nearing end of life, it would soon either fail or be out of support and you should consider upgrading, taking the TV Hub etc.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

I've passed the info across.

Karl.

[Steamywee]

Hi Karl,

Just copied this from my first post:-

If it's helpful, the current info on the box's  "update page" shows as follows:-

Last Check: 26 Dec 2024

Last Check Players/Apps: Never

Component: 3.2.108 (b020f4)

Mfg. Software: 72.44.167

Platform Config: 3849

ISP Config: 0

Here's the screenshot:

[Karl-TalkTalk]

Hi

Our device team have asked for the software version of your device etc.  Ca you get a shot of the screen if you look under settings, then about, and show the software version.

Thanks  

Karl. 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Steamywee]

Thanks Karl, grateful for your help.

[Karl-TalkTalk]

Hi

I'll pass this across now.

Karl

[Steamywee]

Lordy! that was difficult to capture, had to disconnect most of my spaghetti to get a snap of it!

Why do they make stuff so inaccessible!😁

[Karl-TalkTalk]

Hi

The serial details are usually underneath  the box.  Our device manager has asked to confirm so he can make sure he is looking at the correct box.

Karl.

[Steamywee]

Hi Karl, after grovelling on the floor, I can't find a "Serial Number".

The back of the box just has a model Number "DN372T", there is nothing written on either side of the box as far as i can see, just the back.

Pic:

Hope that helps,

Geoff

[Karl-TalkTalk]

Hi @Steamywee 

Can I just check, the serial number of your youview box, is it the one that ends in 739 ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

I've emailed our devices team to see what they say.

Karl.

[Steamywee]

Happy New Year Karl!

Continuing this problem now that I have returned home.

Have the team managed to find the update I can't install yet?

I returned yesterday and the box has tried to update today, and presumably whilst I was away 'cos it was active during that time.

here is a couple of shots of the messages I get:

Tried visiting support.youview.com but not helpful.

[Karl-TalkTalk]

No Problem 🙂

Karl