The ITVX (and sometimes the All4) app require a working aerial to set these up. It is so that the hub can verify your region and list local programmes. It is also to stop people who do not live in the UK from gaining access.
If you have no aerial the only suggestion I can make is to take the box to friend or relatives property and tune the box there. If the ITVX app doesn't show, try turning the box off at the mains for a few minutes then turn it on.
If it still doesn't show you will need to perform a factory reset. The easiest way is from the settings menu. Once set up is concluded including a further retune during the setup mode, the App should appear.
You can then return to your property and use the box without an aerial.
If the box ever requires a reset you will have to perform a retune as the ITVX app will again disappear. I've not know it happen with the Hub yet, but other devices have had the App disappear after being used for a period as it seems ITV sometimes may do a sweep to check the App is still connected to an aerial.
One point though, in case you are not aware, is that if you use any catch up app to watch Live TV or access the BBC iPlayer at all, including catch up, then you are required by law to have a valid TV Licence.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
