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TV Support

For help with your TalkTalk TV box, channels and apps.

Tv channels missing

Kezza83
First Timer
Private Message TalkTalk

on ‎19-05-2024 10:26 AM

Message 5 of 5

I've lost my bbc channels I've re scanned it, it scans them then doesn't put them on the TV guide

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎21-05-2024 06:48 AM

Message 1 of 5

Hi

 

glad this worked for you.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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chrishall57
Team Player
Private Message TalkTalk

on ‎20-05-2024 06:47 PM

Message 2 of 5

Had the same issue, BBC1 disappeared completely, channel guide starts from channel 2.

 

Tried rescanning and anything else I could think of. 

 

Disconnected the aerial to try direct in the smart TV and BBC1 was showing there. Put aerial back in the TalkTalk box and BBC1 was now showing again.

 

Not sure why it disappeared and no idea why disconnecting the aerial might immediately bring it back, but it worked for me.

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎20-05-2024 08:58 AM

Message 3 of 5

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎19-05-2024 02:03 PM

Message 4 of 5

Which box do you have?

 

What happens if you put the aerial directly into your TV? Do you get the channels?

 

If you retune your TV do you lose them?

 

Please let us know so we can advise further.

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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