Topcashback N7, N8 or S0

[simpsonx98]

Hi,

I went through TopCashBack to order Full Fibre and did not track properly. I raised a claim with TopCashBack and provided the TT order number however it was declined saying they TT were unable to locate it and have now come back with the following:

Do you possibly have an Account ID beginning with "N7", "N8" or "S0", followed by 7 digits?

[Arne-TalkTalk]

Hi simpsonx98

You will need to call us, as your order was provided by City Fibre, I don't have access to the order reference. 

Sorry for any inconvenience caused 

[Gliwmaeden2]

Thanks for starting your own thread, @simpsonx98.

Staff will reply during the week.