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Topcashback N7, N8 or S0

simpsonx98
First Timer
Private Message TalkTalk

on ‎21-03-2025 07:42 PM

Message 3 of 3

Hi,

 

I went through TopCashBack to order Full Fibre and did not track properly. I raised a claim with TopCashBack and provided the TT order number however it was declined saying they TT were unable to locate it and have now come back with the following:

 

Do you possibly have an Account ID beginning with "N7", "N8" or "S0", followed by 7 digits?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎24-03-2025 11:19 AM

Message 1 of 3

Hi simpsonx98

 

You will need to call us, as your order was provided by City Fibre, I don't have access to the order reference. 

 

Sorry for any inconvenience caused 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-03-2025 11:09 PM

Message 2 of 3

Thanks for starting your own thread, @simpsonx98.

 

Staff will reply during the week. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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