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MrsGardner · ‎16-05-2023

Requested calling boost be removed no less than 4 times over the last 6 weeks via live chat. Each time received assurance boost would be removed and I would be refunded £16. Yet 6 weeks later, 4 lots of assurance and one auto email on 3 April stating boost will be removed and it is still on my account and I am still being charged for it! Honestly at my whits end! How the hell do I get this removed from my account and get a refund????

Arne-TalkTalk · ‎19-05-2023

No problem, happy to help.

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MrsGardner · ‎19-05-2023

By way of an update - this has now been successfully resolved (in less than 24 hrs) with a few messages to the support team in this Community group - Thank you Arne - Talktalk Support Team.

Fantastic customer service compared to that received from the formalised customer service routes into Talktalk. Would definitely recommend using the Community instead of Talktalk customer service!

Arne-TalkTalk · ‎17-05-2023

Hi MrsGardner

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

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ferguson · ‎16-05-2023

This has been flagged up to the support team here for you, they will respond as soon as they can.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Your Account

Trying to remove unauthorised calling boost.