Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband

TREVOR 1
First Timer
Message 3 of 3

My broadband is not working 

TREVOR
0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi TREVOR 1,

 

Your router appears to be in sync but no authenticating. Can you switch your router off for 30 minutes then switch back on and retest - please let us know how you get on


Do you have another router you can test with?

Chris

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

To receive help when they reach your thread it will save time if you connect your community profile with your home phone number. 

 

Please update your community profile.

 
Under "my settings" "personal information"....
 
Essential to show Landline Phone Number 
 
Back up smartphone/mobile could be helpful. 
 
Name
Address (location)
 
SAVE CHANGES 
 
Gliwmaeden2, a fellow customer.