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Broadband help

For queries about your TalkTalk broadband service.

Firmware needs updating/new router needed

martinanderson1
Newbie
Private Message TalkTalk

on ‎14-01-2025 02:10 PM

Message 7 of 7

Hi,

The Internet goes down fairly frequently and I usually have to reset the router. It also doesn't load pages once I'm connected to a VPN.

How can I update my router firmware? It says it was last updated in 2018. Or is it that I need a new router? 

Current firmware: v1.10t
Router: DSL-3782

Thanks!

Labels:
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6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to martinanderson1

on ‎21-01-2025 09:11 AM

Message 1 of 7

Hi @martinanderson1 

 

Have you received the replacement router?

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0 Likes

martinanderson1
Newbie
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎15-01-2025 10:56 AM

Message 3 of 7

Thanks, Debbie. 😊

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to martinanderson1

on ‎15-01-2025 07:34 AM

Message 4 of 7

Hi @martinanderson1 

 

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with the new router.

 

Thanks for your help @KeithFrench 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




martinanderson1
Newbie
Private Message TalkTalk

on ‎14-01-2025 03:15 PM

Message 5 of 7

Thanks, Keith.

KeithFrench
Community Star
Private Message TalkTalk

on ‎14-01-2025 03:03 PM

Message 6 of 7

Your router is old, I will ask TalkTalk to replace it for you.


They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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