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Broadband help

For queries about your TalkTalk broadband service.

Firmware needs updating/new router needed

martinanderson1
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

Hi,

The Internet goes down fairly frequently and I usually have to reset the router. It also doesn't load pages once I'm connected to a VPN.

How can I update my router firmware? It says it was last updated in 2018. Or is it that I need a new router? 

Current firmware: v1.10t
Router: DSL-3782

Thanks!

Labels:
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2 REPLIES 2

martinanderson1
Newbie
Private Message TalkTalk

yesterday

Message 1 of 3

Thanks, Keith.

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KeithFrench
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Your router is old, I will ask TalkTalk to replace it for you.


They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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