Internet connection lagging and very slow

[Saba16]

Good evening,

For over a week I'm experiencing very slow and disruptive Internet connection.

Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices.

I have rest and rebooted the device's, and the routers and nothing is working well. I have tried to run a connection test on this talk talk website and its showing a oops come back later message. Is this a joke or something 🙈

Theres no contact information or any help online, its like a self service thing and I'm really unhappy.

Anyone else experiencing anything similar... Thank you

If this carries on I'll be switching in matter of days 

[Saba16]

Thank you for your time and reply, very much appreciated.

The router model is

DG8041W-2.T5

I'm  not using ethernet cables, only 2 broadband cable running, I dont have fibre optic.

1 blue light, which is normal. No other colours flashing

My pages are not loading, I'm having to toggle between broadband and mobile data which is no good

Im on a basic package and have been for the last 4 years and the past week has been a nightmare with connectivity.

Package is fibre 65.

Thank you

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

5. If on Full Fibre, what lights are on the ONT?