Internet connection lagging and very slow

[Saba16]

Good evening,

For over a week I'm experiencing very slow and disruptive Internet connection.

Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices.

I have rest and rebooted the device's, and the routers and nothing is working well. I have tried to run a connection test on this talk talk website and its showing a oops come back later message. Is this a joke or something 🙈

Theres no contact information or any help online, its like a self service thing and I'm really unhappy.

Anyone else experiencing anything similar... Thank you

If this carries on I'll be switching in matter of days 

[Debbie-TalkTalk]

Hi @Saba16 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Saba16]

I have followed your instructions and added my personal details for talk talk to resolve the issue, I hope it's hassle free 🙏 

[Saba16]

Thank you very much for your help and support. I hope talk talk does replace my router if it has been discontinued. I wish they had sent a replacement from when they discontinued the current model to avoid issues.

For the time being I have rebooted the router many times and left it switched off for longer periods of times to see if theres any changes but that also didn't work. Absolute pain.

[KeithFrench]

The first step, before doing any diagnostics is to get that router replaced. It has been discontinued and can be unstable. I will ask TalkTalk to do this for you & after it has been replaced, if you still have WiFi problems, then please come back to me.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Saba16]

1  cable running from the router sorry, no ethernet cbles.

[Saba16]

Thank you for your time and reply, very much appreciated.

The router model is

DG8041W-2.T5

I'm  not using ethernet cables, only 2 broadband cable running, I dont have fibre optic.

1 blue light, which is normal. No other colours flashing

My pages are not loading, I'm having to toggle between broadband and mobile data which is no good

Im on a basic package and have been for the last 4 years and the past week has been a nightmare with connectivity.

Package is fibre 65.

Thank you

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

5. If on Full Fibre, what lights are on the ONT?