Internet connection lagging and very slow

[Saba16]

Good evening,

For over a week I'm experiencing very slow and disruptive Internet connection.

Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices.

I have rest and rebooted the device's, and the routers and nothing is working well. I have tried to run a connection test on this talk talk website and its showing a oops come back later message. Is this a joke or something 🙈

Theres no contact information or any help online, its like a self service thing and I'm really unhappy.

Anyone else experiencing anything similar... Thank you

If this carries on I'll be switching in matter of days 

[KeithFrench]

I am trying to help you and as my post #17 says I do a lot of work for TalkTalk. I asked you these questions thirteen days ago and you still haven't given me hardly any of the information that I requested in that post (no screenshots). If you want to resolve this, please work with me by providing me with all of the information that I have requested.

The router & booster should not be in the same room as each other. The booster needs to be approximately halfway between the router and the area of poor WiFi reception. Both need to be out in the open (not in any cupboards) and not near any other electrical equipment. 

Now to WiFi Interference. Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Saba16]

The only option I'm left with is to switch providers as I'm not getting anywhere with this current situation and I'm still paying for broadband which hasnt been working as it should be and theres only so much I can do on the technical side of things too, 

[Saba16]

Hi,

The router is next to the window, the original place where it always been and the signal booster is across the other side of the lounge.

Now it d9es seem like there is some kind of interference because I get sudden burst of good connection and sudden drops too. The signal booster is showing a solid green light to indicate a strong connection,  but it doesn't seem to be working as strong as its showing. The apps on tv either load or dont load and same goes for my phone, constant toggle and it's really annoying.

I have had a router replacement and a signal booster sent, and the problem has not been resolved. It's surely something else and I am beginning to think, its the line running to my home from outside. It's not making any sense to me and broadband should be working way more swifter and stronger than it has been

[KeithFrench]

Hi @Saba16 

It may well be WiFi interference, but before going down that route, I need some more information. I don't think you have answered my previous questions. Please reread my post #17 & get me that information. Then I will be able to help you further.

[Saba16]

Hi,

I have been using the signal booster and I have maybe given it 2 weeks or so sice the signal booster arrived. The signal booster is showing a strong signal yet I'm still having to toggle between wifi and mobile data, and theres still issues with the tv loading apps too. I have rebooted, restarted and everything you can think of. Is it possible it could be the cables running from outside to the house? Even facetime has become a nightmare due to the connection 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[KeithFrench]

Then you have no option but to do a factory reset of the router's configuration to return the password to that which is quoted on the label on the rear of the router. Whilst still powered up, press in the recessed reset switch near the power connector & hold it in for around 10 seconds or until the light on the front changes colour.

[Saba16]

Yes that is what I used. Not the network and the password

[KeithFrench]

Are you using the router username of admin plus the password as associated with it, it is not the WiFi network login credentials?

[Saba16]

I have just tried to login and its not accepting the router user and password. Thanks. Would it be possible for an engineer to visit?

[Saba16]

Is there a link to go to the dashboard?

[KeithFrench]

Hi @Saba16 

Where are the router, booster and problematical devices currently located? What sort of devices are they?

If you log into the router & go to:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Wi-Fi Mesh

Please then get screenshots of these sub-tabs & PM them to me (to preserve your privacy):-

• Overview
• Extenders
• Devices

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[Saba16]

I have received the WiFi booster and noticed theres still a lag in connection. I'm still having to swap between wifi and mobile data

[Michelle-TalkTalk]

Hello,

Thanks for the PM and please let us know how you get on.

Michelle

[Saba16]

Thank you for checking my connection,  and yes its been really poor lately, I hope something can be done so that I do not have to go through the hassle of changing providers. Whatever it is, it seem like there must be an interference from where the lines are coming in from,  just a guess or maybe an engineer might have to pay a visit

[Karl-TalkTalk]

Hi @Saba16 

I've had a look at the connection and some of the Wi-Fi data here.  I can see some Wi-Fi interferance and a couple of the devices connecting with a poor signal strength at some times.

I'll drop you a PM with some other info.

Thanks  

Karl. 

[Saba16]

The new router has made no difference whatsoever,  and I have given it more than enough time now too. Frustrated 😭

[Saba16]

Hi there,

After the router replacement,  I am still having the same issues, my internet is barely working just like it was with the older router.

There's still the same lag, youtube will not load on both tvs, and on other devices I'm toggling between wifi and mobile data.

If I'm connected to the wifi and paying bills, everything fails and doesnt even load, and now I'm strictly having to use my mobile data to do the very important tasks online. What do I do now 🤦‍♀️

[Debbie-TalkTalk]

Hi @Saba16 

You're welcome 🙂

Please let us know how you get on.

Thanks

Debbie

[Saba16]

Good morning, Thank you very much Debbie, very much appreciated.