For queries about your TalkTalk broadband service.
on 24-08-2024 08:01 PM
Good evening,
For over a week I'm experiencing very slow and disruptive Internet connection.
Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices.
I have rest and rebooted the device's, and the routers and nothing is working well. I have tried to run a connection test on this talk talk website and its showing a oops come back later message. Is this a joke or something 🙈
Theres no contact information or any help online, its like a self service thing and I'm really unhappy.
Anyone else experiencing anything similar... Thank you
If this carries on I'll be switching in matter of days
Monday
Morning,
How are you getting on?
Thanks
Michelle
Friday
Then you have no option but to do a factory reset of the router's configuration to return the password to that which is quoted on the label on the rear of the router. Whilst still powered up, press in the recessed reset switch near the power connector & hold it in for around 10 seconds or until the light on the front changes colour.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Friday
Yes that is what I used. Not the network and the password
Friday
Are you using the router username of admin plus the password as associated with it, it is not the WiFi network login credentials?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Friday
I have just tried to login and its not accepting the router user and password. Thanks. Would it be possible for an engineer to visit?
Friday
Is there a link to go to the dashboard?
Friday
Hi @Saba16
Where are the router, booster and problematical devices currently located? What sort of devices are they?
If you log into the router & go to:-
Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Wi-Fi Mesh
Please then get screenshots of these sub-tabs & PM them to me (to preserve your privacy):-
The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.
If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Friday
I have received the WiFi booster and noticed theres still a lag in connection. I'm still having to swap between wifi and mobile data
on 12-09-2024 07:46 AM
Hello,
Thanks for the PM and please let us know how you get on.
Michelle
on 11-09-2024 12:53 PM
Thank you for checking my connection, and yes its been really poor lately, I hope something can be done so that I do not have to go through the hassle of changing providers. Whatever it is, it seem like there must be an interference from where the lines are coming in from, just a guess or maybe an engineer might have to pay a visit
on 11-09-2024 12:49 PM
Hi @Saba16
I've had a look at the connection and some of the Wi-Fi data here. I can see some Wi-Fi interferance and a couple of the devices connecting with a poor signal strength at some times.
I'll drop you a PM with some other info.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-09-2024 12:26 PM
The new router has made no difference whatsoever, and I have given it more than enough time now too. Frustrated 😭
on 11-09-2024 12:25 PM
Hi there,
After the router replacement, I am still having the same issues, my internet is barely working just like it was with the older router.
There's still the same lag, youtube will not load on both tvs, and on other devices I'm toggling between wifi and mobile data.
If I'm connected to the wifi and paying bills, everything fails and doesnt even load, and now I'm strictly having to use my mobile data to do the very important tasks online. What do I do now 🤦♀️
on 26-08-2024 10:11 AM
on 26-08-2024 10:07 AM
Good morning, Thank you very much Debbie, very much appreciated.
on 26-08-2024 09:10 AM
Hi @Saba16
I'm sorry to hear this.
I've ordered you a replacement router, please allow 48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 25-08-2024 05:13 PM
I have followed your instructions and added my personal details for talk talk to resolve the issue, I hope it's hassle free 🙏
on 25-08-2024 05:12 PM
Thank you very much for your help and support. I hope talk talk does replace my router if it has been discontinued. I wish they had sent a replacement from when they discontinued the current model to avoid issues.
For the time being I have rebooted the router many times and left it switched off for longer periods of times to see if theres any changes but that also didn't work. Absolute pain.
on 25-08-2024 04:13 PM
The first step, before doing any diagnostics is to get that router replaced. It has been discontinued and can be unstable. I will ask TalkTalk to do this for you & after it has been replaced, if you still have WiFi problems, then please come back to me.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 25-08-2024 04:08 PM
1 cable running from the router sorry, no ethernet cbles.