Internet connection lagging and very slow

[Saba16]

Good evening,

For over a week I'm experiencing very slow and disruptive Internet connection.

Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices.

I have rest and rebooted the device's, and the routers and nothing is working well. I have tried to run a connection test on this talk talk website and its showing a oops come back later message. Is this a joke or something 🙈

Theres no contact information or any help online, its like a self service thing and I'm really unhappy.

Anyone else experiencing anything similar... Thank you

If this carries on I'll be switching in matter of days 

[Debbie-TalkTalk]

Hi @Saba16 

Ok, please can you power down the router for a full 30 minutes for me and then try the connection again once the router has been switched back on?

[Saba16]

Yes it's just not happening 

[Saba16]

In the same room and it's just not having it. I just had to switch on mobile data to let you know

[Saba16]

Everythong is timing out before the page loads

[Debbie-TalkTalk]

Hi @Saba16 

Just to confirm, standing next to the router the page takes a long time to load?

[Saba16]

Yes

[Saba16]

Since I've reported this issue, whenever checks are carried out, disruption does show. But why and what is causing it, theres absolutely no idea. I would understand if the was a number of devices connected at once and all being used like how it might be in a busy household,  but in my household it's just me, and only one or the other device will be used. I use my phone to do all the basics and I cant get the connectivity, it's always interrupted, over 2 months its been now

[Debbie-TalkTalk]

Hi @Saba16 

Could you stand next to the router and do the same thing (you tried before loading the page) Just so I can see if the page loads quicker?

[Saba16]

Im currently using my smart phone, I am upstairs and below me, is the router in the lounge and so is the signal booster. Thale smart tv is currently switched off as right now I'm using my phone 

[Debbie-TalkTalk]

Hi @Saba16 

It does show some coverage issues at times.

You are only using a smart phone and smart TV?

When the page wouldn't load, was this on your smart phone? How far away from the router were you?

[Debbie-TalkTalk]

Hi @Saba16 

Let me run some checks now and I will post back shortly.

[Saba16]

Also please note, it's not like theres tons of devices connected and all getting used at once either

[Saba16]

Its like, even now I was connected to my WiFi and the page wouldn't load and I had to use mobile data. When I'm connected to wifi and if I'm in middle of using shopping or banking sites, I have loading issues and to com0lete anything successfully I have to use my mobile data. The broadband should be working to a good standard atleast but this issue has made using broadband useless

[Saba16]

All my connections are wireless, I have never used ethernet cables for connection since I've had broadband as I only use my phone and a smart tv

[Debbie-TalkTalk]

Hi @Saba16 

Is this only happening on wireless connections?

Are wired connections ok?

[Saba16]

To say, I've had a router replacement,  a booster sent out and firmware updated, I'm beginning to think what else could it possibly be

[Saba16]

I'm sorry to say but the connection is still lagging 😞

[Debbie-TalkTalk]

Hi @Saba16 

Is everything working ok?

[Saba16]

Thanks

[Debbie-TalkTalk]

Hi @Saba16 

Apologies for the delay.

Your router firmware has updated to the latest version.