For queries about your TalkTalk broadband service.
on 24-08-2024 08:01 PM
Good evening,
For over a week I'm experiencing very slow and disruptive Internet connection.
Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices.
I have rest and rebooted the device's, and the routers and nothing is working well. I have tried to run a connection test on this talk talk website and its showing a oops come back later message. Is this a joke or something 🙈
Theres no contact information or any help online, its like a self service thing and I'm really unhappy.
Anyone else experiencing anything similar... Thank you
If this carries on I'll be switching in matter of days
on 02-10-2024 09:33 AM
Hi @Saba16
Ok, please can you power down the router for a full 30 minutes for me and then try the connection again once the router has been switched back on?
on 02-10-2024 09:30 AM
Yes it's just not happening
on 02-10-2024 09:30 AM
In the same room and it's just not having it. I just had to switch on mobile data to let you know
on 02-10-2024 09:26 AM
Everythong is timing out before the page loads
on 02-10-2024 09:26 AM
on 02-10-2024 09:24 AM
Yes
on 02-10-2024 09:23 AM
Since I've reported this issue, whenever checks are carried out, disruption does show. But why and what is causing it, theres absolutely no idea. I would understand if the was a number of devices connected at once and all being used like how it might be in a busy household, but in my household it's just me, and only one or the other device will be used. I use my phone to do all the basics and I cant get the connectivity, it's always interrupted, over 2 months its been now
on 02-10-2024 09:22 AM
Hi @Saba16
Could you stand next to the router and do the same thing (you tried before loading the page) Just so I can see if the page loads quicker?
on 02-10-2024 09:20 AM
Im currently using my smart phone, I am upstairs and below me, is the router in the lounge and so is the signal booster. Thale smart tv is currently switched off as right now I'm using my phone
on 02-10-2024 09:17 AM
Hi @Saba16
It does show some coverage issues at times.
You are only using a smart phone and smart TV?
When the page wouldn't load, was this on your smart phone? How far away from the router were you?
on 02-10-2024 09:09 AM
on 02-10-2024 09:05 AM
Also please note, it's not like theres tons of devices connected and all getting used at once either
on 02-10-2024 09:03 AM
Its like, even now I was connected to my WiFi and the page wouldn't load and I had to use mobile data. When I'm connected to wifi and if I'm in middle of using shopping or banking sites, I have loading issues and to com0lete anything successfully I have to use my mobile data. The broadband should be working to a good standard atleast but this issue has made using broadband useless
on 02-10-2024 09:00 AM
All my connections are wireless, I have never used ethernet cables for connection since I've had broadband as I only use my phone and a smart tv
on 02-10-2024 08:45 AM
on 02-10-2024 08:36 AM
To say, I've had a router replacement, a booster sent out and firmware updated, I'm beginning to think what else could it possibly be
on 02-10-2024 08:34 AM
I'm sorry to say but the connection is still lagging 😞
on 02-10-2024 08:10 AM
on 02-10-2024 07:41 AM
Thanks
on 02-10-2024 06:55 AM