New Router

[sheepmcg]

Think my routers on its way out. Tends to drop connection more often and won't connect to my sky via wifi at all now. 

Is it possible to get a replacement 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[sheepmcg]

Hi Karl, 

yes, received the router Friday and all is working well again. I’m planning on returning the old one this afternoon/tomorrow 

[Karl-TalkTalk]

Hi

I can see the router was delivered late Friday morning. Have you tested this over the weekend and has the new router helped ?

Thanks  

Karl. 

[Debbie-TalkTalk]

Hi @sheepmcg 

Thanks for your reply 🙂

I will check in again with you on Monday.

Debbie

[sheepmcg]

Hi Debbie, 

it’s due to be delivered today. Next day delivery takes 2 days for my address 

[Debbie-TalkTalk]

Hi @sheepmcg 

Have you received the router?

[Karl-TalkTalk]

Hi @sheepmcg 

I've sent you the tracking number for your router delivery via PM, so you can see when this is due to arrive.

Thanks  

Karl. 

[Debbie-TalkTalk]

Hi @sheepmcg 

Thanks for your reply.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[sheepmcg]

Yes, reset the router more than once and still having issues 

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on your line now which is clear. Just before we send a replacement router, have you also tried factory resetting the router to see how this compares?

Thanks

Michelle

[sheepmcg]

Hi Michelle,

That should be my TalkTalk phone number added now 

[Michelle-TalkTalk]

Good afternoon,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle