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For queries about your TalkTalk broadband service.

No internet for 2 weeks

Wen1234
First Timer
Private Message TalkTalk
Message 13 of 13

I've had no internet for 2 weeks now. I have asked for a new router and an engineer to be called out to see me, but have been denied it because there is an outage with openreach in my area? I've had no updates or seen any openreach vans in my area to sort out the issue 

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12 REPLIES 12

Message 1 of 13

Good morning,

 

How are you getting on, has the fault now been resolved?

 

Thanks

 

Michelle

 

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Message 2 of 13

Hi @Wen1234 

 

Openreach have now closed the fault as resolved.

 

Is everything working ok now?

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Wen1234
First Timer
Private Message TalkTalk
Message 4 of 13

Ok thank you 

Message 5 of 13

Morning @Wen1234 

 

The fault has been assigned to an Openreach line engineer this morning and we should hopefully have further updates later this afternoon.

 

I will check again this afternoon and I will post back on this thread.

 

Thanks

 

Debbie

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Message 6 of 13

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Wen1234
First Timer
Private Message TalkTalk
Message 7 of 13

@Karl-TalkTalk  Ok will do thank you

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Message 8 of 13

Hi

 

If you can post back here tomorrow to give us a nudge, we can get a progress report for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Wen1234
First Timer
Private Message TalkTalk
Message 9 of 13

Ok thank you 

Message 10 of 13

Hi @Wen1234 

 

Thank you.

 

The line test is detecting a potential line fault and also an issue in your area.

 

I have escalated this straight over to Openreach and I will continue to monitor for updates and will post back on this thread.

 

Debbie

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Wen1234
First Timer
Private Message TalkTalk
Message 11 of 13

@Debbie-TalkTalk  added 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 12 of 13

Hi @Wen1234 

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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