Broadband help

chappers · ‎31-08-2023

Hi,

I believe at least one of the Powerline Adapters supplied by TT is failing.

Just recently I have been experiencing buffering when streaming and have noticed that the Powerline House symbol has been flashing red..

I have been using the same sockets between the adapters for years without any issues.I have explored all the trouble shooting measures,but with no improvement.

Could you please supply a replacement pair for testing?.

Karl-TalkTalk · ‎01-09-2023

Hi

A replacement set of adapters are on the way to you.

Regards,

Karl.

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chappers · ‎31-08-2023

Hi Chris,

Thank you for your message,I can confirm that I have tried all the trouble shooting measure including a reset.

Regards

Colin

Chris-TalkTalk · ‎31-08-2023

Hi chappers,

Just to confirm, have you tried the troubleshooting steps in this help article - Wireless Powerline adapter guide - TalkTalk Help & Support

Chris

Chris, Community Team

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