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TalkTalk Powerline dropping connection

tomcoward123
First Timer
Message 7 of 7

I have a pair of TalkTalk powerline adaptors to get an ethernet connection up to my  PC upstairs, and occasionally they just lose connection.

 

Connection usually comes back if I reset the adaptor next to the router. Have tried re pairing, but seems to happen at least once a day.

 

Anyone found a fix for this?

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6 REPLIES 6

Message 1 of 7

Hi Tom

 

Thanks for your reply.

 

These may no longer be under warranty. If you check on the TalkTalk store it should show further information in regards to this.

 

Thanks

 

Debbie

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Message 2 of 7

Hi Michelle,

 

They were purchased from the store. I've had them for around 2 years.

 

Thanks,

Tom

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Message 3 of 7

Hi tom,

 

I'm sorry to hear this. How long have you had the powerline adapters for? Did you purchase these from the TalkTalk Store or receive them as part of the set up/installation?

 

Thanks

 

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Message 4 of 7

Staff won't be back before Monday, @tomcoward123.

 

You can phone 03451 720046 after 9am today (not Sunday) or try to reach Chat.

 

Full details of opening hours and the link to Chat are on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Chat shows a blue background banner when available. 

Gliwmaeden2, a fellow customer.

Message 5 of 7

Thanks Debbie,

 

I've tried those steps which help intermittently, but eventually the problem comes back.

 

 

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Debbie-TalkTalk
Support Team
Message 6 of 7

Hi Tom

 

I'm sorry to hear this.

 

Have you tried all the steps in this help page

 

Thanks

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