TalkTalk Powerline dropping connection

[tomcoward123]

I have a pair of TalkTalk powerline adaptors to get an ethernet connection up to my  PC upstairs, and occasionally they just lose connection.

Connection usually comes back if I reset the adaptor next to the router. Have tried re pairing, but seems to happen at least once a day.

Anyone found a fix for this?

[Debbie-TalkTalk]

Hi Tom

Thanks for your reply.

These may no longer be under warranty. If you check on the TalkTalk store it should show further information in regards to this.

Thanks

Debbie

[tomcoward123]

Hi Michelle,

They were purchased from the store. I've had them for around 2 years.

Thanks,

Tom

[Michelle-TalkTalk]

Hi tom,

I'm sorry to hear this. How long have you had the powerline adapters for? Did you purchase these from the TalkTalk Store or receive them as part of the set up/installation?

Thanks

[Gliwmaeden2]

Staff won't be back before Monday, @tomcoward123.

You can phone 03451 720046 after 9am today (not Sunday) or try to reach Chat.

Full details of opening hours and the link to Chat are on this page:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Chat shows a blue background banner when available. 

[tomcoward123]

Thanks Debbie,

I've tried those steps which help intermittently, but eventually the problem comes back.

[Debbie-TalkTalk]

Hi Tom

I'm sorry to hear this.

Have you tried all the steps in this help page

Thanks