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Broadband help

For queries about your TalkTalk broadband service.

WiFi issues

Lozza15
First Timer
Private Message TalkTalk

on ‎16-12-2024 09:12 PM

Message 3 of 3

I have spent 4 days and over 4 hours trying to get your online BOT to put me through to someone. Line tests and connectivity tests show problems yet I can’t get hold of anyone. Your phone lines shut at 5 so if you work you’re disadvantaged then online help is till 9 but you can’t get post the Bot. I can’t reset my box anymore than I have I need to talk to a human please!!!!! 
I’ve been with you years but now considering leaving hope faster more reliable service!

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-12-2024 08:46 AM

Message 1 of 3

Hi

 

You can also try using google DNS - 8.8.8.8  &  8.8.4.4  to see if this helps improve stability : 

 

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎16-12-2024 09:19 PM

Message 2 of 3

It's been raised as an incident and us actively being work on for a solution.

 

It's on the incident dashboard which you can find here

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

 

Updates will be posted there.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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