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Broadband help

For queries about your TalkTalk broadband service.

WiFi issues

Lozza15
Newbie
Private Message TalkTalk

yesterday

Message 2 of 2

I have spent 4 days and over 4 hours trying to get your online BOT to put me through to someone. Line tests and connectivity tests show problems yet I can’t get hold of anyone. Your phone lines shut at 5 so if you work you’re disadvantaged then online help is till 9 but you can’t get post the Bot. I can’t reset my box anymore than I have I need to talk to a human please!!!!! 
I’ve been with you years but now considering leaving hope faster more reliable service!

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 1 of 2

It's been raised as an incident and us actively being work on for a solution.

 

It's on the incident dashboard which you can find here

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

 

Updates will be posted there.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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