For queries about your TalkTalk broadband service.
on 26-08-2022 04:28 PM
New wifi connection is not good, keeps dropping off and coming back on. Also, wifi signal does not reach some of the rooms in the flat.
on 28-08-2022 10:23 AM
Hi verat
I'm sorry to hear this.
Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)
Thanks
on 26-08-2022 07:04 PM
Hi @verat,
One reason for poor Wi-Fi coverage could be interference from other signals (e.g. a neighbour having a router broadcasting on the same, or similar, channel to yours).
You could try changing the channels that your router broadcasts the Wi-Fi signal on, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.
I'm not sure what router you have, but be aware that the Sagemcom router has a feature called 'Wi-Fi Optimisation', this means it can change the Wi-Fi channel itself, overriding what you have set it to, it can randomly do this after minutes, hours or days !. So if you do find a channel that works well, but then things go bad again, check to see if the router has changed channel to something different to what you set it to. If you do experience this problem then just post back here to ask the Support Team to disable the 'Wi-Fi Optimisation' on your router, once that is done it will stay on whatever channel you set it to. This only affects the Sagemcom Wi-Fi Hub, if you have the Huawei Wi-Fi Hub it will stay on whatever channel you set it to.
The Support Team here probably won't be around now until Monday, but they should be able to respond to this post early next week to help if changing channels doesn't resolve the issue.