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Faster fibre

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2 REPLIES 2
First Timer

Hello,

 

I had my broadband on monday and was supposed to be live tuesday midnight.

It worked very slowly on wednesday evening and then its stopped.

Someone from openreach came on thursday morning and then it didn't work anymore at all. 

And since thursday no news from talktalk or openreach. I am working from home so it's start to be urgent.

Last, I never use the broadband and they already add £4,11 on the bills and I was promise to pay £25 a month ...

Anyone could help with the situation ?

 

Best regards 

Community Star

Hi @Hugo227 ,

 

If you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line). Can you also dial 17070, this will read back the phone number of the line, can you ensure this is the number you expect (i.e. the number displayed in 'My Account').

 

It would also be worth going to the Service Centre to do a test on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.

 

For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The staff on this forum won't be around until Monday now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff on this forum should respond to this topic early next week to help if you are still having issues.

Community Team - TT Staff

Hi Hugo,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks