I've received an update from our product team, they've looked into this and say it's an issues with the firmware, they've logged it with the router vendor and the issue will hopefully be addressed in the next firmware release, apologies for any inconvenience
I'm sorry for the delay. There are no additional updates since our last post. Once new firmware is available then your router will be automatically updated to the latest version.
Can you please confirm if this has been addressed yet? It's clearly an issue affect a lot of TalkTalk customers as I can see many different replated posts on this community site.
Your adverts claim a 'game-changing Wi-Fi hub' and you're falling at the first hurdle not being able to provide basic hardware functions like control of NAT.
A customer should completely be able to use their own routers is they wish and it shouldn't be this difficult to have resolved, especially when you've had community posts from back in 2017 questioning this.