I have just upgraded to super fiber and with that I have received new Super Router model 635.
I have a static IP address and I have tried to replicate the port forwarding setup for my webcam. This used to work perfectly with my old TpLink router.
The Webcam port is 8080 and I have setup the external port as 1080 with TCP and UDP (possibly only TCP is required). The port forwarding works for a while after I reboot the camera but then it stops (the port is open on port checker and then after a while it is closed).
Thanks a million!
Same issue again. I did notice that the static IP of the webcam in the router somehow changed from 192.168.1.2 to 192.168.1.4. I checked the Webcam and the IP is correctly set to 192.168.1.2, default gateway 192.168.1.1 and DNS are as per router.
I changed the IP in the router back to 192.168.1.2 and rebooted the camera. It started working ok but now again it is closed. Any other ideas?
Can you please update your community profile to include your:
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Not about this issue but for others: they tend to respond late and inaccurately. I saw this that instead in this forum things are resolved so I came here hoping that it would apply also to business.
I raise a case and I will report back.
I'm sorry about that, while you're free to use the Community, unfortunately we are unable to provide much support to Business customers as we have limited visibility off TTB accounts. @KeithFrench are you able to offer any general advice?
Chris has asked me to help you.
The trouble with the business HG635 is it probably runs a different firmware variant to that of the residential version of the HG635. This is because the business model supports four WAN IP addresses, most likely supplied over four VLANs. I have no idea which VLAN the traffic that needs to be forwarded, would come in on & how that choice is made within the port mapping rules.
Having said all of that, if you want to send screenshots of the router's port forwarding configuration, I will take a look, but no promises, as I cannot validate if your config is correct.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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