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faster fibre with speed boost and phone problems after a windy storm, please help

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Conversation Starter
Thanks just thought the stats might help, look at all the errors and when you pick up the landline it automatically disconnects the fibre (which will also disconnect at random times too)
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Conversation Starter

A engineer phoned me this morning asking if he could pop in, after he came he could see what the fault was using his equipment. At the pole outside there was corrosion after getting the van with the stuff in it that enabled him to climb the pole safely he fixed the problem (removing the corrosed parts) now it seems to be fixed which is great, hopefully it will stay fixed only the next few days will tell 

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Community Team - TT Staff

Hi zebie

 

Thanks for keeping us updated.

 

Please can you monitor the connection over the next few days and let us know if you do experience any further issues.

 

Thanks

 

Debbie

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Conversation Starter
Thought I'd let you know that it seems to be fixed since the engineer came it has only disconnected once and is a stable 51mb sync
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Community Team - TT Staff

Hi

 

Glad to hear the engineer has resolved this for you.

 

Regards,

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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