Get expert support with your Fibre connection.
on 24-08-2024 09:17 AM
I've been on Fibre 65 for a couple of years now and, initially, it seemed reasonably stable. Then, I was given a Ring doorbell at the beginning of last year. This has worked as expected except that one or more of the doorbell, the battery cam or the chimes has tended to stop working from time to time and had to be reconnected to WiFi. It's been annoying, but not a massive problem because these devices seem to provide quite good instructions on how to recover from connectivity problems.
My Epson ET-2850 printer, purchased around mid ’21, has been a different kettle of fish. It has dropped its connection too often for comfort, and required various efforts on my part to become reconnected, eg by powering it, my router, and/or just my WiFi connection off and then back on etc.
Very recently, however, these issues have become more difficult to resolve in that the printer became unavailable for several consecutive days earlier this week, and I could not recover it using any of my old strategies. Two days ago, I took it to the print shop that originally sold it to me, and they kindly configured it for their shop network, where it appeared to work with no problems. When I took it home, I attempted to reset it for my home network, but this appeared to fail with error (E-9), the subsequent printer generated report being as shown below.
Later that evening, I noticed that the device was again showing its connected-to-WiFi symbol and found that I could print files again.
The printer is still working this morning, well over 24 hours later, though it did go offline late last night for a while. While I'm happy for now, I'm not over confident that I won't have similar problems again before too long.
Apart from my printer and doorbell problems, the other main issue with my WiFi has been that, all too often, I have attempted a Google search but have seen a black ‘no internet connection’ display for a few seconds before the requested information has then appeared. Also, sometimes, I have seen an equally black ‘download pending’ screen that has not delivered the goods, although a repeate attempt sometimes has done.
These issues have often lead me to suspect my WiFi signal strength. I can't access the same information on my Samsung A9 tablet, but my Samsung A71 phone suggests it's of the order of 110 dBm 30 asu, not that I have any real understanding of what these figures imply.
The Ring doorbell and accessories have device health displays in the Ring app, all of which seem to suggest signal strengths varying from around 45 and 70 ssi. If I look online, sometimes I see that higher ssi values indicate weaker signals, sometimes I see its the lower ones. As I say, I suspect I'm suffering from a poor signal, even though at least half my devices, including my printer just now, are only a few metres away from my router.
I apologise for the length of this post, but can anyone offer any thoughts here, please?
Check Network Connection
Check Result Unknown
Error code (E-9)
Confirm the connection and network setup of the PC or other device.
Connection using the EpsonNet Setup is available.
Contact your network administrator for assistance.
If your problems persist,
see your documentation for help and networking tips.
Checked Items
Wireless Network Name (SSID) Pass
Communication Mode Check Pass
Security Mode Check Pass
Mac Address Filtering Check Pass
Security Key/Password Check Pass
IP Address Check Pass
Detailed IP Setup Check Unknown
Network Status
Printer Name EPSON0xxxxx
Printer Model ET-2850 Series
IP Address 169.xxx.y.zzz
Default Gateway Network Name (SSID) abcde
Security WPA2-PSK (AES)
Signal Strength Excellent
MAC Address E0:BB:9E:01:XX:YY
on 02-09-2024 10:13 AM
Hi durdle,
Glad to hear that the connection is stable. How are you getting on with your other issues?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
31-08-2024 10:05 AM - edited 31-08-2024 01:09 PM
I kept my Mcafee app running this morning, but with Secure VPN set to Off. Both my Hive and Ring apps now work as expected on both my tablet and my phone. Turning Secure VPN back on stops both apps working again.
My main issue now is with bring able to print from the phone but not from the tablet.
I can live without the Secure VPN, but any comments on that will be welcome.
UPDATE 1 30/08/24: I've made no changes that I'm aware of but I can now print on my tablet.
UPDATE 2 30/08/24: I have an app which downloads videos from a trail cam in my garden tracking visiting hedgehogs. This app loads on my tablet but, again, will not connect to the camera unless I turn off the Mcafee Secure VPN. At least it's kind enough to notify me that it can't proceed because it's detected a VPN.
What I want to know is why do things work on one device with a Secure VPN in place and not the other. It probably has to be because the phone is on Android 13 and the tablet on Android 14. Anybody know?
30-08-2024 10:26 AM - edited 30-08-2024 09:53 PM
Things seem very stable using the Sagemcom router. The TalkTalk speed test is returning download speeds in the upper, rather than the lower, 40s. The upload speed appears to have dropped somewhat, but I'm not too bothered about that.
I am concerned that I can't access my Epson printer on the tablet. I might try resetting the network name and password on it later.
UPDATE 1 29/08/24: That didn't help.
The problems with the Hive and Ring apps on the tablet need resolving but not with any immediate urgency. I will probably have to take them up with their respective support teams but I'm not 100% sure they ever worked on the tablet with the old router, so I'll probably reconnect to it to check.
UPDATE 2 29/08/24: I posted a query on the Ring Community forum this morning; now waiting to see if anyone responds. Subsequently discovered that disabling Mcafee on my tablet enabled the Ring doorbell app to load and display recorded device videos and properties/data etc
I ran a line test this morning; no problems were found, only a suggestion that there may be a problem with my setup. but I appear to have opened some sort of incident report, which I'm following up on.
UPDATE 3 29/08/24: Agent ran checks but found no problems.
Meanwhile, I seem to be getting consistently fast Google search responses, with no temporary 'No internet connection' displays or black download pending displays. It's early days, though.
UPDATE 4 29/08/24: Saw a local host error when trying to access these forums on my tablet. Rebooted tablet but kept getting the same error until I also rebooted the Sagemcom.
UPDATE 5 29/08/24: One Ring device reported a weak WiFi signal and two went offline, apparentlyonly recoverable via the second Sagemcom reboot of the day.
on 30-08-2024 09:18 AM
Hi durdle,
Thanks for the update. We'll check in with you on Monday to see how you are getting on
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
29-08-2024 07:42 PM - edited 29-08-2024 07:43 PM
I stand corrected. I just had to go back into the Sagemcom router dashboard and this time change the password. The dashboard froze again, but the change took and my Android phone and tablet, my Kindle Fire, and my very rarely used Windows 10 tablet, all now connect to the router automatically after powering up, as does my Sky TV.
My Tapo app can control my two Tapo security cameras on both my phone and my tablet.
My Hive thermostat, hub and smart radiator valves are all controllable from the app on my phone. The app fails to recognise my password on the tablet and the forgotten password process doesn't work so anything.
My Ring doorbell system, chimes, cameras and app all seem to function correctly when controlled from my phone, but the app fails 'couldn't load your locations' on the tablet.
My Epson printer and Smart Panel app appear to work correctly on my phone, but the printer cannot be detected on my tablet
.
Some problems to sort on the tablet, but not a bad outcome; now to focus on the performance and stability of the router.
on 29-08-2024 05:02 PM
That's the problem. I entered the old ssid and then couldn't do anything to get out of the router function, except reboot my phone. It seems that was enough to rename the network, because otherwise it wouldn't have shown as an option. However, I couldn't then connect to the network; I'm wondering whether, because I didn't see the password field, never mind fill it in, maybe the network password has been reset to null, ie no characters to be entered. Sounds a bit iffy to me.
on 29-08-2024 03:34 PM
No, I'm not saying that, you can change the SSID and password and then save but if you just change one of them before you save then you'll need to log back before you change the other.
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 29-08-2024 03:12 PM
Are you saying that it's not possible to change the router ssid and password at one and the same time. I guess I could have been trying the wrong password but, since I didn't get a chance to change it, it should still be the one printed on the WiFi settings card. I'll try again later but I'm sure that's the one I entered earlier.
on 29-08-2024 02:52 PM
If you change the SSID and save, it will disconnect the device until you connect to the new SSID and log back into the router. Can you not log back into the router using the SSID (that you've just changed too) and change the password. If you do this and save it will again become unresponsive as you'll have been disconnected from the wifi network/router until you connect again with the new password - hope that makes sense
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 29-08-2024 02:33 PM
That was a good start but, then, when I tried to change the Sagemcom network name, everything went pear shaped. I logged into router and located change network name. I entered my old ssid, but then the screen went unresponsive. After rebooting Android, I was presented with my old network name at the top of the list, with the given network name conspicuous by its absence. I tried to log in to the old name but it won't accept my old password. As I hadn't had a chance to reset the password, I've had to go back to using my old router, pending advice on what I should do now.
on 29-08-2024 02:09 PM
Hi durdle,
Thanks for the update
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
29-08-2024 01:46 PM - edited 29-08-2024 01:47 PM
My Sagemcom router was delivered an hour or so back and I have connected to it with no problems from my Android phone and tablet. Responses seem good but now I need to change the router's ssid and password to see what other devices might not be working (Ring doorbell and chimes etc, Hive hub and printer etc).
on 28-08-2024 06:42 AM
Morning,
Thanks for confirming.
Michelle
27-08-2024 07:02 PM - edited 27-08-2024 07:10 PM
Sorry, ignore that last. I've managed to sort myself out to the point where I can see my old posts and post as durdle again.
27-08-2024 06:41 PM - edited 27-08-2024 06:46 PM
Had a rather disastrous day; I was trying to set up passwordless logging in, but only managed to lock myself out of my TalkTalk account, email app and community forums. I've managed to recover the first two, and I can log in to the community forums again by means of a secure access code sent to my phone, but somewhere along the way I've lost the connection to my username, durdle. Is anyone in the support team able to reconnect me, please? I need to sort this before I start playing with my Sagemcom after it arrives.
johno
on 27-08-2024 10:19 AM
OK thanks 🙂
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 27-08-2024 10:18 AM
Thanks. I'll post an update here once I've had it working for a while.
on 27-08-2024 10:11 AM
Thanks. I've ordered the router, it should be with you within a couple of working days
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 27-08-2024 09:58 AM
Done, but can you check, please?
on 27-08-2024 08:42 AM
Hi durdle
You will need to return the Huawei but not immediately, you and keep hold of it for a few weeks.
Yes, changing the SSID and password to those of the old router should mean that you won't need to reconfigure each device to connect to the new router
Could you add your name to your community profile and we'll send a replacement router
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences